Engagement Messenger on a ServiceNow Portal

Abderezak ZADRI
Tera Contributor

3 weeks ago

Hello everyone,

 

Does anyone know if it's possible to display Engagement Messenger directly on a ServiceNow portal (for example, the standard SP portal or the CSM portal)?

If so, how do I do this?

Is there any special configuration required on the instance or portal side?

 

Thanks in advance for your advice!

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Jayanth_ch
Tera Contributor

3 weeks ago

Hi @Abderezak ZADRI, If you want to display the Engagement Messenger in the same ServiceNow Portal which Engagement Messenger is installed follow this steps:

  1. Copy the embed code from the Module which you have created.
    Jayanth_ch_0-1757056668939.png

     

  2. Paste the embed code in any of the Widget that you have in the any of the portal and is Public.
    Jayanth_ch_1-1757056755194.png

     

  3. Navigate to the portal and verify that you can see the engagement messenger.
    Jayanth_ch_2-1757056827491.png.

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