External users not able to download attachments on the knowledge article in customer service portal
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-20-2020 02:05 PM
Hi, I have created an article in customer service Knowledge base and gave read access to all contacts on Knowledge base level and on the knowledge article level I gave read access to contacts belonging to one particular account with name Demo. I added the article in widget link. When clicked on the widget it takes me to the knowledge article.
As an external user( this user belongs to Demo account) I am able to view the article but not able to download the attachment attached on the article.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-20-2020 11:47 PM
You would have to configure ACL on attachment table to allow external users to download it
Refer the below link , as it is not advisable.Rather restrict by role
Mark my ANSWER as CORRECT and HELPFUL if it helps