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Resolved! how to remove virtual chat button from ESC portal

HI,I have two chat buttons for my ESC portal, I need to remove chat icon.I need the widget one "help desk chat support" Need to remove another icon. Please help meThanks,Deepthi    

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deepthip2 by Tera Contributor
  • 355 Views
  • 1 replies
  • 1 helpfuls

Using Surveys within AWS (Amazon) as an API Call

Hi Team,  Can anyone advise if there is the ability to run Surveys that are in ServiceNow from within AWS Voice and Chat Channel. To give more context - Customer contacts the company via voice and is offered a survey at the end of the call and that w...

New condition in approval activity is not working

In my change workflow i have one approval activity with Approve and reject condition, howvever i have added one more condition in the same approval activity, which is "refer back" and provided one "refer back" UI action button on the approval form.Fr...

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Is there a way to copy/duplicate/replicate a sla

Hi Community I need to create a 16 different sla for 7 groups total of 112 Is there a way to copy/replicate a sla? I tried adding condition for 7 different group is single sla by using OR condition Example incident p1 sla for all 7 group start/pause/...

suuriyas by Tera Contributor
  • 434 Views
  • 2 replies
  • 0 helpfuls

Parent/Major Case

In our previous incident management system (Footprints, v. 11) , there was a native functionality where, if we made a ticket a Global Issue, when a customer logged in, they'd be presented with a list of current Global Issues and they could subscribe ...

Leslie2 by Tera Contributor
  • 311 Views
  • 2 replies
  • 0 helpfuls

Resolved! Public Facing form not showing Multi-Row Variable Set

Hi all, I've created a public facing form in my PDI and setup multiple variables and MRVS, see screenshot below: When accessing the form as a public user the MRVS isn't visible, see below screenshot:  The permissions on the variables in the MRVS are ...

Public Facing Record Producer.png No MRVS on Public Facing form.png
Luke51 by Tera Contributor
  • 1664 Views
  • 7 replies
  • 1 helpfuls

Workspace stepper character limit

Hi, Does anyone know how to increase the character limit on the stepper within a workspace? The step titles are being truncated, and it looks unprofessional.See example:Thanks, Matt

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MPage2k by Tera Contributor
  • 282 Views
  • 2 replies
  • 0 helpfuls

Resolved! Knowledge Base for CSM porta

Hello everyone, How do we create a knowledge base for CSM portal? I have created the knowledge base, but I am not sure how to root it to the portal. Regards,

Search issue in CSM portal

When trying to search for a CR on the portal, it returns the RFCH case. We need it to return the CR case so that the customer can see all the up to date notes. The functionality is working in dev and test instances but not in production.

Popup Special Handling Notes when OnChange of the Account field

I have seen other people post this question and get some responses suggesting you can do this with a client script, but there is no further information on how to actually do it.If we set a SHN on an Account, when someone creates a Case and selects th...

Ian Hawkins by Tera Contributor
  • 1674 Views
  • 7 replies
  • 10 helpfuls