we need to add "Refer Back" button apart from "Approve" and "Reject" button in approval widget.this button should be visible for users with role "cpl" and "tpl". And this button will just change the status of approval record to "more" with comments u...
HI All,I have a requirement where a Particular Approval Notification is sent to a Group which contains external (Customers) and Internal Users (Agents).In which we have provided a link when a customer clicks the link, they should be redirected to dif...
We have 3 different functions working in our ServiceNow Instance (Service delivery, Finance, Support). Each function has its own shared email box, and we need for each group to be able to send/receive email on behalf of their specific email address....
When we click an order, such as ORD0004479, it should only redirect to the order page. Instead, it currently goes to the order line item. The expectation is that it should stay only in the order table. How can we configure that, and any one can any...
I am writing a background script to close out a large number of cases that have been stuck in the Resolved state. The script itself is fairly straightforward — it simply closes the cases and updates a few fields such as Account, Contact, Assigned To,...
 In engagement messenger how do I modify the default font to a different one and how do I modify the background colour and tiles css?
Hello Everyone, I'm currently working on the Jira migration and need some guidance regarding Jira to ServiceNow data migration, specifically around SLA calculations. I want to understand which date/time fields we need to extract from Jira so that we...
I have a string of user names or email addresses, separated by commas.I need to add all those users to the Watch list field on the CSM Case (sn_customerservice_case) table using Flow Designer mapping.Since the Watch list field is of type List (refere...
Hi Community, We are using Static Translation of Notification to translate outgoing emails into multiple languages.In the Notifications we would like to use Email Script to Print dynamic text based on certain criteria's. This message is always printe...
Hello everyone ,I have a JOSN of watchlist users , in some case those can be multiple so i need to store there names and emails in a string type field ',' separated.{"size": 4,"start": 0,"limit": 50,"isLastPage": true,"_links": {"self": "-----------...
while creating Virtual transform we don't get Inbound box option when Type is Virtual Inbound. In the below attachments I have provided the Screenshots of the pdf source that we are following which asks to check Inbound box option when Type is Virtua...
Hi All, I have a requirement where I am using a variable as a list collector in a catalog item, where users can select up to 3 choices if they exceed the limit then they should populate the message that the limit is exceeded. please let me know how ...
Currently all attachments are displayed to the customer on csm portal and the agent does not have the option to specify a particular attachment to be displayed to the customer or not.I would be grateful for advice on how to implement the configuratio...
Hi,We have a user that needs to see other cases from other accounts, we create the relationship in the Account relationships tab but the user still cannot see the other cases.Thank you and best regards
I am trying to restrict a portal category for specific group of users using "Available for" option by configuring User criteria but it doesn't seems to work. If a user has access to the catalog item under that Category he is able to access the catalo...
