We have an issue we're struggling with in CSM and accounts. The case is that some contacts on an account should only be able to cases that are related to a specific sold product or similar config. We are a large company where 1 client can have severa...
Strange one. Have logged a case with ServiceNow as well but just seeing if it's something obvious I have missed.We have recently installed the Customer Contracts and Entitlements plugin to support adoption of Order Mangagement. With this plugin, it's...
Hello Community,I am facing an issue with RITM variables. The requirement is that some variables should be populated based on RITM state. What I tried:I created UI Policies to populate variables when the state changesHowever, the variables are not be...
AWS have announced the end of support for Node.js 18.x in AWS CDK. We have a customer that has AWS CCP integrated into ServiceNow and whilst we understand this change will happen in AWS, the OOTB ServiceNow Lambda use this Javascript version and is...
When an incident's state is marked as "resolved", I would like to create a Public link so the caller does not have to login to SN, but I want the incident number captured for reporting purposes. Can we customize the incident field in the survey link ...
I want to know the backend working of gsftsubmit ? how is it woking at backend ?
I've created a case from interaction but when i close the case the interaction doesn't close.
Hi experts,I am creating a record producer and have encountered a problem. When I test the form and click submit, several of the answers in the internal case that is created are missing, but that I specified earlier when I filled out the form. What c...
Hi Everyone,Thanks for the earlier guidance. I was able to make progress, but I’m still facing an issue.What I did so far:Created a Record Producer for the Lead table and made it public.Updated ACLs so that the Guest user has read/write/create access...
Hi Team,Thanks for the clarification. I was able to make the variables editable for the Guest user by setting the Public permissions (create, read, write) — so now I can fill in the details on the form.However, I’m still facing an issue during submis...
Hi everybody, I have been struggling with an issue that is driving me crazy. Our customers want attachments to be opened in a new browser tab by default when they are being clicked on in a case / task record in CSM/FSM workspace. By default the docum...
Hi Community, Here one of the user is not able to see the submit button in customer portal while submitting the requests. The user belongs to one of the X group in that group the roles are itil , snc_read_only and customer agent . As snc_read_only ro...
Hello Alli am trying to figure out how to create a report on the percentage of cases which have been resolved on the first assignment group. Does anyone know where to start?thanks
Customer is asking if Servicenow is integrating with One Identity ? Eg get user information from One Identity to populate case information.
Hi all, The requirement is to populate Install base item from my sold product on the case table. I have tried the below logic but somewhere it's going wrong and not working. Business Rule: When: afterInsert: trueOrder: 200 Script: (function executeRu...