CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Unable to find tab in CSM dashboard

I am exploring the OOB CSM dashboard functionalities. In the screenshots provided in the CSM dashboards in serviceNow docs, I can see the tabs like Overview, Cases by state, Cases by age, Data quality, KPIs. But in my PDI(Yokohama version), I am not ...

AnnaMarkose_0-1746773808379.png

Calling Script include in a report

I am working on a request for a dashboard where users can see ticket activities for assigned to and assignment group in a simple view rather than opening the ticket and scrolling through it. They would like to see the old and new assigned to and assi...

SmitP by Tera Contributor
  • 241 Views
  • 1 replies
  • 0 helpfuls

CSM Order Management Options

Hey all, I've been exploring the Order Management offerings from ServiceNow, and have received a few conflicting messages, depending on who from ServiceNow I speak to. In Vancouver, ServiceNow offers three different Order Management applications:- sn...

Joshua W by Tera Contributor
  • 737 Views
  • 1 replies
  • 0 helpfuls

Account placeholder

Hi all,  On the csm side of servicenow when I view a case the account placeholder is empty even though I selected a company after submitting the case. It also shows up the same in the backend until it assigned to agent. Any help would be appreciated ...

JeanMunga_0-1746441538148.png JeanMunga_1-1746441669190.png
JeanMunga by Tera Contributor
  • 366 Views
  • 4 replies
  • 0 helpfuls

Publication not creating a notification

Hello, we have discovered that certain Publications have been published recently in our Production instance without a unique Notification. Usually, a notification labelled "[PUB number} notification" is created once the Recipient List is refreshed. Y...

Confluence AI Search integration

Hi everyone,we are working on configuring AI Search in our ServiceNow instance (Xanadu version) to include external content, specifically articles from Confluence Cloud, in the search results.We have IntegrationHub available and have successfully set...

emanueledep by Tera Contributor
  • 829 Views
  • 4 replies
  • 0 helpfuls

Vrol integration with servicenow

Hi All,How to establish a connection between vrol and servicenow , so that servicenow can receive transaction data from vrol. Thanks 

puja kumari by Tera Contributor
  • 551 Views
  • 4 replies
  • 0 helpfuls