External users not able to download attachments on the knowledge article in customer service portal

malinig
Giga Contributor

Hi, I have created an article in customer service Knowledge base and  gave read access to all contacts on Knowledge base level and on the knowledge article level I gave read access to contacts belonging to one particular account with name Demo. I added the article in widget link. When clicked on the widget it takes me to the knowledge article.

As an external user( this user belongs to Demo account) I am able to view the article but not able to download the attachment attached on the article.

find_real_file.png

 

1 REPLY 1

Ct111
Giga Sage

You would have to configure ACL on attachment table to allow external users to download it

 

Refer the below link , as it is not advisable.Rather restrict by role

 

https://community.servicenow.com/community?id=community_question&sys_id=5e670b69db1cdbc01dcaf3231f96...

 

Mark my ANSWER as CORRECT and HELPFUL if it helps