Fetch incident table fields in MIM task

rishabhdevk
Tera Contributor

Hi All,

Can anyone please help in fetching values from incident table to MIM  task communication template (intial comm, final comm etc.)

2 REPLIES 2

Uncle Rob
Kilo Patron

When you're on the communication tab of the MIM Workspace, and you add a Communication Task, and select Email, you have a choice between templates.

UncleRob_0-1733404549251.png


These templates are stored in sys_email_client_template table.

UncleRob_1-1733404612594.png

From there it looks and feels like normal notification configuration, with the Subject and Body using the same ${field_name} paradigm.  The conditions on these (I believe) govern under what circumstances the template will be selectable from the choice list featured in the first screenshot.

UncleRob_2-1733404720274.png

 


Hope that helps:  Delicately tap the Helpful/Correct Answer for the karma!

Yes but even after using fields it shows blank.