Fetch incident table fields in MIM task
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā12-04-2024 10:45 PM
Hi All,
Can anyone please help in fetching values from incident table to MIM task communication template (intial comm, final comm etc.)
- Labels:
-
Customer Service Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā12-05-2024 05:19 AM
When you're on the communication tab of the MIM Workspace, and you add a Communication Task, and select Email, you have a choice between templates.
These templates are stored in sys_email_client_template table.
From there it looks and feels like normal notification configuration, with the Subject and Body using the same ${field_name} paradigm. The conditions on these (I believe) govern under what circumstances the template will be selectable from the choice list featured in the first screenshot.
Hope that helps: Delicately tap the Helpful/Correct Answer for the karma!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā12-11-2024 01:15 AM
Yes but even after using fields it shows blank.