Field/column is not visible on a list view widget on service portal for customers (external role)

[Anushiya Preeth]

Hi,

We have a widget in our customer service portal that, when clicked, opens a list view showing the list of cases (sn_customerservice_case) with fields selected in the corresponding view (csp). There is a request to include one more column in this list, i.e., install_base. After updating the list view, only internal users and I can see the additional column, but customers cannot, despite having the required role to view the install bases. Can someone please assist me with this?

[Ankur Bawiskar]

@Anushiya Preeth 

are you sure you updated the correct list view and the correct list view is visible to those users?

If ACL wise everything is fine then it's issue with the list view

If my response helped please mark it correct and close the thread so that it benefits future readers.