Need to show "Add" Button for Custom Related Lists for Complaints
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04-21-2025 10:19 PM - edited 04-21-2025 10:20 PM
Hi all,
The requirement is to show only "Add" option in the related list for Complaints table. I have tried creating custom relationships with required query from parent table to current table. Please find screenshot below.
Also, the list should show no records, until the user clicks the "Add" button and adds the record(s). In short, we need the implementation done for Child Incident related list available OOTB.
Any leads would be of great help.
Thanks,
Sreesh Surendran
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04-21-2025 10:26 PM
this link will help you create for workspace
SOLVED: Workaround for "Edit ..." buttons on Related Lists of Workspaces
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-22-2025 10:55 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-24-2025 02:05 AM
The requirement is one to one relationship between Case and Complaints filter based on the account selected in the Complaints.
Also, the related list should show only the records added by the user. For example, if there are 10 Cases with Account as "Apple" selected on the Complaint Record, the related list should show 0 records, until the user add(s) the record(s) they want.
Please let me know if this feasible somehow.
Thanks,
Sreesh Surendran
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04-24-2025 02:07 AM
you need to refer the link I shared above to create the related list button
check how you can add additional filters there.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader