Virtual Agent on CSM portal showing create an incident topic

[Sarthak Kashyap]

Hi All,

I'm facing issue to deactivate "Create an Incident" option from CSM portal, when I search anything and it doesn't work it shows user to Create an Incident. I need to deactivate from CSM portal only 

Thanks,

Sarthak

[Ankur Bawiskar]

@Sarthak Kashyap 

seems it's customized, did you check the topic which is responsible to render the 3 choices?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sarthak Kashyap]

@Ankur Bawiskar I didn't any configuration regarding that particular topic, can you help me with that please 

[Sarthak Kashyap]

Here's the screenshot for the topic details 

[Ankur Bawiskar]

@Sarthak Kashyap 

you should find the topic or topic block which renders the content when user enters no or is not satisfied with the resolution

If my response helped please mark it correct and close the thread so that it benefits future readers.