Fields seen in list view not appearing in the case form view?
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06-01-2022 06:55 AM
Hi Everyone,
When I am creating a case through business rule two mandatory fields are not showing on the form but we have those on list view .
I have tried the same with rest api explorer then it is working as expected means it is showing on the form and list.
Can anyone help me on this....
Thanks in advance..
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Customer Service Management

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06-01-2022 06:58 AM
Share the screenshot
Aman Kumar
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06-01-2022 07:04 AM
Hi Lucy,
May be those fields are added from another table
Check it this property enabled : "glide.ui.list.allow_extended_fields" is true
Please Mark the answer if correct/helpful , if it helps
Thanks
Chandu Telu
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06-01-2022 07:32 AM
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06-01-2022 07:18 AM
Hi,
Are you sure those fields are present in form layout of the view which you are checking?
Any UI policy etc is making those fields as non-mandatory and then hiding it?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader