Hi.The question is about the settings in the UI Builder, specifically the Record Page.I have the Contextual Sidebar set to be hidden by default.When I open the CSM Workspace, it is indeed collapsed, while the view remains blank. And I would like the ...
Anyone having experience with voice channel 3clogic integration and the fact the state field on SN interaction record is not moving to closed complete when the customer end the phone conversation. Inbound and outbound
Hi. We have several public-facing knowledge bases and need to create one more kb that can only be viewed by logged-in staff users. What is the best way to set up the internal KB so that it is invisible and inaccessible to the public? Thx, rob
Hi All,Cannot share reports based on the case table with the contact on CSM portal.report is shared to everyone and added to portal via reports widget.but when customer(with sn_customerservice.customer_admin role) tries to view the report, following ...
I need to add reports to the CSM portal, and I was able to make them visible to customers using the information from this KB article: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management...
Since last two months we are intermittently seeing issues where users, both the Fulfillers and End users, are not receiving ServiceNow notifications, though the email logs show sent. We tried disabling assignment notifications for few Fulfiller group...
Hi All, I have a requirement to use google PUB/SUB to receive the message from third party tool , can anyone help me with the steps or any documentation. Thanks in Advance.
Hey guys, maybe you can help! My task is to make some reports visible in the portal for customers (external). I created 4 reports (in global) For me (admin) and for everyone with internal role is working, they can see the reports but for customers th...
as you can see there are two options in the list interaction and incident i want to make it invisible for App Engine Admins group members or users it is a list of CSM configurable workspace in service now
Hi Everyone, Is any one has idea why contact local time field is updating on case everyday?..from which script it is updating..Can anyone help on this..Thanks in advance
Hi All, How to Replace a Account field with Short Description field when I hover on Configurable workspace record tab? Please refer below image
Hi,In cmp portal one user who had sn_customerservice.customer_admin role was able to see all the list of cases and incidents of all the customers but in we have migrated those to another instance where we use csm portal.Here in csm portal that user ...
We need to display a email icon on workspace on case list view or case record, when we received an replay from the user through the inbound emai. Any one could you please provide the approach for this requirement.
Hi, We have this one integration between SolarWinds and Service Now, and it was working fine until, all of a sudden the scoped application got changed from - 'Solar Winds Integration' to - 'Global' (found it in logs since the integration stopped wor...
Hi all, we have some simple requests wich link to a table and we are using Business Stakeholder role and the role is associated with a licences. Now we are looking for a role where the requester can raise a ticket without using a license with charge...
