Existing setup: As we know, Walk Up Experience lets us to configure variable appointment slots for each reason using the Advanced Appointment Booking Day configuration and Service Configuration rules. Currently, in our instance, the variable appointm...
Hi All, I am working on a client script where I am getting data from script include but the issue is that when I tried to filter field based on visibility on form then isFieldVisible() is only working on form UI but on portal I am getting error as 't...
Hi ExpertI have a requirement related to portal routing that I need some help with. Here's the scenario:If a user belongs to company "ABC," they should be routed to the Service Portal (SP).If a user belongs to company "XYZ," they should be routed to ...
Hello, We are using Agent Workspace and have noticed that whenever we load the home page, the title bar and the home tab display a record number. However, the record number seems to be associated with a different table and not the new application we ...
if all case of an account have been escalated then respective account should get auto escalate
I am trying to use OOTB Closed Complete UI action in CSM configurable workspace. The UI action script is calling a UI page: ------------------------UI ACTION OOTB SCRIPT-----------------------------------------function openFollowOnPopUp(){ var di...
I am looking for data model for CSM and Case Management. Can anyone share the link or point to correct document. Can't find the same in NowCreate also. Thanks in Advance
We recently upgraded our instance from Vancouver to DC and now application manager most of the time will not load (just blank with the servicenow banner), or it gives the error message: TypeError: Cannot find function hasOwnProperty in object com.gli...
Hi,We have the Washington version.Currently, we use the knowledge bases in which we deposit an article in French and an article in English so that all our customers can see the articles regardless of the chosen language. However, this has the consequ...
Hi I'm totally new to SN, there is no knowledge in our company about the tool and I'm the admin for it, but was not involved in the implementation... We are using SN as a ticketing system for our customers (Accounts).Some of our customers have multi...
Hello team, I am with a case that I had not dealt with before, it is requested to add the options to accept or reject the case once it enters the "resolved" state, that in the case states would be "closed" or "open", previously I had created an email...
I want to receive email notifications when a customer uploads an attachment to a customer service case.How do I set this up?
Just realized I posted this in the wrong board....my apologies. If someone knows how to move it that would be appreciated. I completed all the courseware for the ServiceNow CSA (Certified System Administrator) exam but couldn’t schedule my exam until...
Hi,In the old reporting interface where simply right clicking a column of the report, will show a option to export to CSV, same feature is not available in performance Analytics Data Visualizations. I can export only Excel/PDF. Post upgrade to Washin...
Can someone give me a simple, logical explanation? I am a data scientist and receive research requests via Service Now. (I don't know why.) Some of these requests take months to complete. Someone closed a RITM accidentally by marking it "Closed Comp...
