Customer Service to GITHUB connectivity
Hi Team, We are trying to connect customer service application which is already developed and running using source control to GITHUB but it is failing and giving below error,can anyone please guide here?
Forum Posts
Work items not getting assigned to agents
Hello Team, I have configured Advanced Work Assignment (AWA) for Major Incident Management (MIM) and defined the necessary skills. Currently, when I set skills at the group level, the tickets are routed to all available agents within that group. Howe...
Incidents generated by client has a "undefined" as short description
Hi Everybody Hope you're doing well. I'm requesting your help to resolve the next issue: When I generate a incident, this one is generated with "undefined" as short description. Here is a screenshot: Can you help me please? Regards
Account to Account and Bi-Directional Relationships
Can someone point me in the right direction for detailed information on Account to Account and Bi-Directional Relationships?I have found a lot of information on the mechanics of configuring both features, but what is unclear to me is what the users c...
How to use the fields of the reference tablle in a BR
I Have a BR that is on wo table , there is a field abc on the wo which is the reference field from tow tablewhen the tow state changes then the BR should execute. how to track the changes of the state of reference table
SLA on incident should not exceed sla on case it's created from
I have the following requirementI have a case on which there is a SLA of 2 days, now when I create a incident from this case the sla on incident should not breach the case SLA meaning if I create a incident after 1 day of creating a case the sla on i...
How to send array data from Script Include to Client script
Hi Guys, I have to send array data from Script Include to Client script as I have to sort this array data to get only those fields that are visible on form not all the fields but issue is that when I send it then it convert to object I tried every po...
Self-service communities
Hi! I'm thinking about the idea of having a self-service community for our department and I'm considering the Communities plugin, which seems ok. This one: https://www.servicenow.com/products/communities.html But, it seems to me like there hasn't bee...
Impact Service Now
Hi Greetings!!Can anyone explain what is Impact Service now how its working and is that necessary to purchase impact service now to my organization Thanks in advance
Question Regarding CSM B2B2C model
Hello everyone, Apologies if the question does not make sense as I am new to CSM and currently learning. So will try to explain as best as I can. In a B2B2C model, our client is a movie streaming company (Net-flux). They have an account who uses Net...
Set Category and Subcategory for MIM
Hello Team, Need Help. Whenever Proposed Major Incident is created by "ABC" group member then set Category as Remote and Subcategory as "Unknown" and Assignment group as "XYZ" group.
User should redirect to common login page after log out
Hi ExpertsI have a requirement regarding portal routing that I need some help.The requirement is as follows:If a user belongs to Company "ABC," they should be routed to the Service Portal (SP).If a user belongs to Company "XYZ," they should be routed...
Auto populate Assigned vendors based on assignment group in work order task FSM
Hi all,I want to auto - populate the 'assigned vendor' field based on selection of assignment group of work order task.Assigned vendors( assigned_vendors) - reference qualifier: javascript:'sys_idIN' + current.assignment_group.vendors. using o...
Email Font Sizes
How to set consistent sizing on the font for the emails and posts in activity log in the configurable workspace ?