Flow designer inbound email trigger case sensitivity

[Mathias Roed1]

Hi Community,

I was wondering if ServiceNow offers a way to prevent case sensitivity on inbound email triggers in Flow Designer?
I'm working with a customer where inbound emails subject varies a lot.

Example:

I have a flow that triggers when email recipient is = test@test.com, but i some cases customers might send an e-mail to Test@test.com or TEST@test.com.

Thanks in advance!

[Michael Fry1]

You can use toLowerCase() or something like this: email.recipients.toLowerCase()

Then it will take the data and convert it all to lower case.

[marclindsay]

How are you able to do this in Flow Designer ? Doesn't give you the option to do that to the recipients as part of the trigger. 

[Michael Fry1]

We don't do it in the trigger. The trigger just reads if it's a Reply or New email.

[Mathias Roed1]

Hi Michael,

Thank you for your response. Unfortunately this is only supported in the inbound email action, and not the Flow Designer.