task table access issue

[Chandrima Mukh2]

In a case table we have Parent field

From the service portal contact want to access the field.

but when he clicks on parent from case table in the portal it is showing "No matches found"

Can you please help me for the same how to  resolve the issue.

[Musab Rasheed]

Hi @Chandrima Mukherjee ,

User doesn't have access to task table hence you are seeing this, Give read access to user and it will solve your issue, but honestly it's not best practice to give even read access to users so if possible just hide the field.

Regards

[Chandrima Mukh2]

can please let me know ehy this is not best practice?