Flow Designer - Update Case

[melinda_owen]

What is the purpose of the Case Reference field? If I use the dropdown, it shows me existing Case numbers. I don't know if that is beneficial in any way or not. This is my first flow that I am trying, I am doing a lookup records action that is pulling all cases that are resolved and haven't been updated in 3 days. I am then trying to use an Update Case action instead of Update Record, but I don't know if that matters. I got an error running it that stated "No record found for table sn_customerservice_case with sys id", and I'm not sure why.  Any advice or wisdom is greatly appreciated.

[Pradeep Sharma · Accepted solution]

Hi Melindaowen,

You should use For each loop Action and iterate through all the records that are found via "Look Up Case Records" and then update it via "Update Case" action. Screenshot for reference.

-Pradeep Sharma

[melinda_owen]

Do you know why it would not register adding a work note as an updated record, but an additional comment registers as an update? I figured if the updated date field showed that it was updated, that was what mattered.

The rest of this solution works wonderfully, I greatly appreciate you!