ケースからスクリプトでコピーしてウィッシュリストを作成した場合に添付ファイルもドラフト画面に表示させたい。
いつもお世話になっております。ケースからスクリプトでコピーしてウィッシュリストを作成した場合に添付ファイルもドラフト画面に表示させたい。CSMポータルで過去のケースからスクリプトでコピーしてドラフトを作成しましたが、添付ファイルがコピーしても画面に表示できません。 添付ファイルをコピーしてドラフト画面に表示させる方法を知っている方がいればよろしくお願いします。
Forum Posts
URGENT!! View not getting reflected on Portal
Hello! I am trying to add a field called 'Category' to the csm portal - Cases list. I checked the native UI and found 'csp' view to be same as what i see on the portal list view. However, after adding the field on the 'csp' view it is not being refle...
How to make a Glide Ajax call in Workspace Client Script ?
function onClick(g_form) { g_modal.confirm("Confirm", "Are you sure ?", function(response) { doSubmit(); }, { cancelTitle: "Cancel", confirmTitle: 'Confirm' }); function doSubmit() { console.log("doSubmit"); <...
Resolved! Report on the Trend; duration to resolve over a period of time.
i am trying to create a report with the following characteristics:1. a trend that shows the duration to resolve incident tickets over days, weeks, months, years
Resolved! Custom case tasks
Hi all, I am trying to determine my options for the scenario below. ScenarioWe have a new case type extended from sn_customerservice_case. Within this case type we have the need to retrieve additional information from other parties when required etc....
Secure Audits & DSAR
Hi Folks, I’m interested to know how secured audits and DSAR have been implemented in servicenow with respect to Customer Service & Support?Is there a business case or guide available for this? Thanks in advance
Can anyone share the relationship between servic qualification API TMF645 & Service Order API TMF641
Can anyone share the relationship between service qualification API TMF645 & Service Order API TMF641. I can trace that in scripted rest already OTB service qualification API is available but need details about the GET/POST operations via the service...
Dashboard is missing after hitting next experience button
One of my user hitted 'Switch to Next experience button' after that dashboard is migrated and if i trying to open dashboard it giving page not found how can i resolve it
Hide/remove option
Hello! I have a variable set called "data_options" that has variable called "choice" which contains 7 choices. The variable set used by 3 service catalog item (A,B,C). We need to hide one of the options from the choice variable for catalog item "A". ...
login_cpw.do , multi_factor_auth_setup.page.do , validate_multifactor_auth_code.do pages
We are working on configuring the CSM portal and need to update the background and company logo on the following pages:/login_cpw.domulti_factor_auth_setup.page.dovalidate_multifactor_auth_code.doThese updates should align with the company’s UX desig...
Why SOW can't open List detail ?
1. user List template to make list page, but it is can't open detail page This thing is always this won't work, that won't work. If it doesn't work, don't just blabber on
Questions on security for portal that are made available to unauthenticated public users
What security mechanisms are put in place for portal that are made available to unauthenticated public users? Does ServiceNow apply WAF-level controls specifically for public ServiceNow URLs/pages, including: Geo-fencing (e.g. restricting access...
Does ServiceNow Lead management support sales agent commission or incentive calculation
Hi,We have a requirement to calculate the commission or incentive the sales agent would get once a lead gets closed. I do not think this is supported out of the box by SOMT lead management. Request you to please let me know how this can be implemente...
How to extract information from social media channels and create a lead in ServiceNow SOMT
Hi,I am building a sales process in ServiceNow SOMT. One of the requirements is to create a lead by integrating with external channels like social media, whatsapp etc. gathering the information and auto creating a lead. Is this possible out of the bo...
survey
how can we populate the survery question dynamically from and existing table field, like i have two question Name and Number and other question in the survey and now i want to populate that question with the number field in a table, and name field, ...