From what places in SN can an agent create a case?

[swapnabethi]

From what places in SN can an agent create a case? (Choose three.)
o Customer Service Application
o Contact
o Account
o Chat

which is the correct option ?

[ivanortiz]

Hello, I hope I can help you .

Contact

[swapnabethi]

Need to select three options

[Robbie]

Hi @swapnabethi,

The correct answer (selecting 3 options) is:

- Customer Service Application
- Account
- Chat

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

[Uncle Rob]

Challenge to the OP:
You explain to us why the three provided answers are correct.

We should resist giving raw answers to multiple choice questions.  Our ecosystem needs more people to understand the fundamentals, not more people who have passed exams.