The overall task is to give access to a field if the person viewing the record is the creator or a member of the assigned group. I've commented out line by line to see if I can get anything to work. Right now, this is saying if the current user is a...
How to remove duplicate values from an array. 1. I am getting values from two groups 2. there few users are common for both the groups 3. I want to remove duplicate users and I need to add them into watch list field on the incident form Below is the ...
Hi Team, I have a variable (reference to table "customer_account") in record producer. When i am clicking on that variable its taking bit more time to fetch the data from the table. Can someone please advise what could be the possible causes and how...
Hello I want to know how many users are accessing each page of Service Portal (sp_page). Does Servicenow have a feature to check? I found the Transaction logs, but it is hard to find the desired log.https://docs.servicenow.com/bundle/madrid-platform-...
How to debug Scripted Rest Service using Script Debugger? I have one scripted rest service and script debugger also has breakpoints, invoked script rest web service from rest api explorer and postman, getting the response but debug is stopping at bre...
Hi, Is it possible to disable the dispatch queue in Field Service Management and allow anybody to assign a work task to a Field Agent? I see you can disable the Qualifying requirement but also customer does not use a queue for dispatching agents, the...
Hi Can someone clarify how the OOB Case Escalation SLA's work. Using the "Escalated case response - 4 hours" SLA definition as an example, is there actually any relationship between the 4 hour duration and the case ticket? The documentation states: ...
Hi Team, When i click on Reports on portal in test and UAT environment, below is the error i am getting. In Dev environment it is working fine. Can someone assist the possible causes of this issue?
Is there a way of assigning 2 or more Work Order Tasks to a single engineer when both WOT have similar or overlapping times?
Hi We need to sent out a publication via targeted communications that wil involve a subset our our active contacts. It's not possible to select contactg using the condition builder as there is some manual decions to made so we need to upload a templa...
I am working on Scoped Application of Customer Services and I tried to create a survey to be sent to the customer after the case has been closed. But I got the following error when the trigger condition is fired. Execute operation on API 'Assessme...
Hi Team, I have a requirement to concatenate few fields into a string field and i am not sure how i can achieve this. The address field should be concatenated as below. DEUTSCHE BANKTechnik Niederlassung WestField Operations Mobile (T-MRF)Detmolder S...
In Customer Service Management, is there a way to update multiple cases from a case list (selected by check box) with the same Additional Comment and/or Work Notes? I feel there should be a way to do this but I've not found it yet. Thanks
Hi,I have some Business Rules that I needed to create to perform management on attachements on knowledge base. Indeed, we just migrated from Eureka to Istanbul and the localization of the knowledge base is radiacally different.So in a source KB, the ...
Often fails to update the record fields var req_parent = new GlideRecord('sc_req_item'); req_parent.get(current.request_item.sys_id) req_parent.state = 3; // then I try to update the record var req_id = req_parent.update(); gs.log("##### For " + req_...