When the lookup icon is clicked for any field referencing to customer_contact table, 'New' button is not available despite having 'Create' access to logged in user. It is not available even to system admins. It is available in list view though. Any i...
Not able to attach the files in all the forms (incident, problem, etc) after upgrade from Jakarta to London. Example: If we click on the attachment icon in incident form, not able to find "Choose File" option to browse the file from the system. Kindl...
I've a requirement where I need to create a task/case if the customer satisfaction survey result for a question falls a certain threshold. Any idea where I can start? Thanks
Hi All, I have a Record Producer where I have created a lookup select Box type filed named "Proposed Resolver Group".It's taking value from the "sys_user_group" table. Now the problem is when I am impersonating as an ITIL user, it's showing only 2/...
Can we enable 'Variables Editor' tab on the case form(CSM)? Thanks Gopi
I have created the below catalog client script which will not let the user to select the past date.I actually need to validate if the entered date is after 10 days from current date. In this case i just wanted to add 10 days to the current date in th...
In a Work Order Task the agent can: Start TravelStart WorkComplete The actual duration is correctly populated but the time between Start Travel and Start Work is not being populated in "Actual Travel Duration". Should it be or do we right our own BR...
Bulletted text does not have a proper indent so that as the paragraph word-wraps the second and subsequent lines of text line up under the bullet instead of under the first letter of the first line of text. Need to give the Bullet style a proper ind...
Hi All, I would like to know , how will below mentioned alert will trigger when page is not saved and moving on to another page This alert is coming from "Form" widget( out of box ). Could any one help me out on this.
i have created on notification in the sysapproval_group table. it will trigger mail when ever the approvers are approved in the change. now the issue here is, i am getting the two more extra mail when the last cab group is approved. please let me ...
I am planning to take Certified Implementation Specialist (CIS) exam for CSM, ITFM, VR (Vulnerability Response) and HRSD over the period of next 2 months. Would appreciate if someone can provide any relevant documents, study material, sample question...
In the Customer service scope we have a script to manage inbound cases. When we receive cases via Email, the case is created and the email is listed in the Related lists folder. Inside this email the attachment is visible. If I go to the sys_attachme...
Is there any Out-of-box approach available to enable "Favorite" option for Knowledge Articles, where team members can bookmark/mark as favorite and can easily access them when they need to refer back?
Greetings We are looking for a new student registration module for high school students to register, select courses, register and pay and interact with our online distance education office. We wondered if anyone had developed this type of process in...
Hi All , Based on the location entered , how can I display the weather ? Can I write a script to fetch the weather and populate the weather field ? Kindly help me in resolving this issue . Thank you.
