Survey Designer - Values / Positive Indicator
Why do radio buttons and choices need to have values and a positive indicator? What if the choices don't have a positive indicator or value associated with them?
Forum Posts
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Hi, I have been facing one issue in my SNOW PROD instance. When loading a particular incident ticket, SNOW instance becomes slow and even crashes. When I tried opening the form through Chrome (it was also slow), I could know that the attachments in...
Record Producer - best way to allow multiple selections from a long list
Hello,I am looking for the best practice approach on Service Management Request. I'm not sure if the best way is to use a Service Catalog or if there is another way.Procurement: Requesters should be able to fill out a Record Producer to put in a re...
Resolved! Survey Trigger Condition on RITM to send when REQ is closed
I have a requirement to trigger a survey on the Request Item (sc_req_item) table but only when the entire Request (sc_request) has been completed. So we do not want to send the survey until all aspects of the request has been completed.I am able to t...
Remove a single task from the "Copy Change" function
Our change manager has asked that when a user selects the "Copy Change" button the process does not copy one particular task. I have looked this up on forums and found these instructions to remove the change task completely but this is not what is r...
How to get the full URL of the instance in servicenow.
Hi,I would like to know how to get the full url of the instance when i open the ESS page of my instance.for ex:- my ess page url is https://abc.service-now.com/xyz/help.do , i want to get this full url in a string so that i could search for the text ...
I am unable to find system properties like in screenshot
I am unable to find system properties like in screenshot. From where I can see that option?
Preventing duplicate contact records
Good evening,I am working on an application in the CSM and we are creating Contacts (vs Consumers). I thought that the system was set up out of the box to prevent duplication of callers if a caller should call back, but it appears to not do so. I...
Resolved! Configure plans floor maps
Hi All,I need to configure the plan floor maps in my company, but I can't understand the way to draw it.I have understood that the I need to use GeoJson files for this activity, but I haven't found any guide that describes it.Someone has configured t...
How to get data of Activity log of incident ? for example i want previous changes made on form like additional comment wriiten in past and i have to fetch that value in some script like jelly script i have to store that values. Kindly provide solutio
How to get data of Activity log of incident ? for example i want previous changes made on form, like additional comment written in past and i have to fetch that value in some script like jelly script i have to store that values in a variable . Kindly...
How to add user manually and login into SNOW which uses Ldap authentication
Hi Guys ,My Snow is integrated with Ldap and now i want to create a user manually which user record doesn't exists in Ldap database and i want to login with newly created user .I created a user manually ,and i tried to login but it didnt works for me...
ServiceNow instance scalability
I am trying to understand the scalability or limit in terms of number of users , applications build or integrations that can be set up on a single instance of ServiceNow production environment before we see performance degradation
Full Admin Access
Hi All,I have been told that I have given full admin access, but I am not sure about it, please help me how can I check if I have full Admin access. Because I am unable to perform few activities like change Mandatory field and Dashboard amendments.P...
Resolved! User Roles are a mess, best practice guideline?
First a little bit of background. My company originally had ServiceNow Business Edition (later to become Express) and the basic rule was if someone had the itil role, it consumed a license. Easy enough. We converted to Enterprise a bit over a year ag...
Filter for tickets that are assigned to group today
I want to setup a simple report that shows which incidents are assigned to a specific group as of today. Tickets may enter the group's queue from a number of other groups or queues and may have already been worked on over the course of a few days s...
