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What is the Post button?

I am going to write a script including the Post button in the forms of the case now.(For prevention of mistransmission, I want to prepare for a function as below.A function to post comment on if a user pushes OK with popup displayed by a screen after...

TY10 by Mega Contributor
  • 1753 Views
  • 6 replies
  • 0 helpfuls

Multiple addEncodedQueries

Hi,   Quick question, can we add multiple encoded query on GlideRecord? is there any issue? like performance or any? gr.addEncodedQuery(enQuery);if (!gs.nil(additionalQuery)) {gr.addEncodedQuery(additionalQuery);}

Shankar11 by ServiceNow Employee
  • 3339 Views
  • 3 replies
  • 4 helpfuls

Resolved! How restrict records access based on group?

We have this requirement where we are to restrict records based on the group a user is a member of. Say we have Group A, Group B, and Group C. We want Group A to full access to records. Group B and Group C should only be accessing records assigned to...

Alberto18 by Tera Expert
  • 5744 Views
  • 8 replies
  • 9 helpfuls

check box should be checked before submitting

In the  case form, security check box should be mandatory before submitting.But i am able to submit without clicking on checkbox .Its not highlighting the mandatory field. I have given UI policy still not working.It should be mandatory and visible on...

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Shweta1 by Kilo Contributor
  • 2291 Views
  • 4 replies
  • 1 helpfuls

How to create Instance for Customer Service Management

Hi, Anyone can suggest how to create demo instance for Customer Service Management I would like to explore the Customer Service Management. On Service Now Developer site, created an instance. The instance created for IT Service Management and there i...

Resolved! Cannot see the Agent inbox in Agent Workspace for CSM

i am trying to configure the agent workspace for CSM but i cannot see the agent inbox. The only way i can see the agent inbox is if the user has the admin role, i have reviewed the documentation but i cannot see which is the role requiered. This is i...

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Federico4 by Tera Contributor
  • 5982 Views
  • 2 replies
  • 13 helpfuls

Using ${URI_REF} For a Parent Record

I'm creating a notification on the sn_customerservice_task table that triggers when a task on a case is assigned to a particular set of individuals. In the notification, I want a clickable reference to the task number, but also a clickable link to th...

User398360 by Kilo Contributor
  • 3669 Views
  • 6 replies
  • 5 helpfuls

Resolved! I am not able to see the Notifications in CSM Portal.

When I am checking CSM portal in ServiceNow Docs, The Customer Service Portal header includes the Notification link.   But When I installed the plugin for customer service portal and logged in I am not able to see Notifications link.  Note: I logged...

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adi91221 by Kilo Guru
  • 2425 Views
  • 5 replies
  • 1 helpfuls

Resolved! How do non-admin users access to Email of System Notification?

Hi there, I went through a lot of SN docs and questions on community and yet, I have not been able to find the solution. So below is my query: I have the SNow instance accessible to only internal users and Customer Service Management for B2B customer...

Khanjan by Giga Contributor
  • 3828 Views
  • 15 replies
  • 2 helpfuls

Why cant CSM Agents Create Contacts or Accounts

We have an issue at the moment in that the OOOB Roles for Customer Service Management do not allow our CSM agents to create or update contacts. Not all of our Customers are keen to use the Portal functionality and prefer phone and email and this caus...

Richard T by Kilo Guru
  • 1502 Views
  • 10 replies
  • 4 helpfuls

How to set up Inbound Action based on BCC

Dear Now Community, Need to seek your advise how I can set up an Inbound Action following below requirement : Condition should read the recipient on BCC Action is it should create cases depending on the Mapping that would follow the recipient on BCC....

KRM by Giga Contributor
  • 1521 Views
  • 6 replies
  • 1 helpfuls