From what places in SN can an agent create a case?

[swapnabethi]

From what places in SN can an agent create a case? (Choose three.)
o Customer Service Application
o Contact
o Account
o Chat

which is the correct option ?

[Robbie]

You're right, and it's good to keep me and the community in check... "Preach..." 

I would normally go into the 'why', but this question is really based on 'Out of Box' behaviour. Each of these choices are binary, either you can or can't (OOB). Hence why I provided it.

I'm sure you'd agree, sometimes SN's own questions can be confusing or abstract and you just need to know what the training material says or what the answer they want despite not always agreeing. Sadly it means people become that robot which is not ideal or actually reflect an Implementers true knowledge.

It's all about persona's for this question and specifically why an agent can't (or couldn't) create a case from 'Contact' but an admin can. 

I do however hear you... you've set the benchmark for more than I can remember, so kudos! I'll provide a why always @Uncle Rob 

@swapnabethi - FYI (See above).

Expanding on @Uncle Rob's reasoning behind this... passing an exam really doesn't help you in the real world. Practice, play, build, break, update, change and repeat on a PDI.

Test this use case and question on your PDI and impersonate users with the profile... just simply doing this will show you so many aspects that you'll take for granted but will harden you for the real world and when you're working on projects / implementations.

[swapnabethi]

can you give me the explanation please

[Uncle Rob]

You could go to each of those interfaces and inspect them for yourself.
Upon doing so, what do you surmise are the reasons?