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Using GlideAggregate as GlideRecord

Hi,Just wanted to ask for your help/input regarding the usage of GlideAggregates in ServiceNow.Currently we have built an application that converts each row entry of a table into Requested Items in the Service Catalog.However we are facing performanc...

Sample of using script include in email notification

Hi everyone,I need help with calling a script include into an email notification. I am looping over the email body and if there are mandatory variables missing in the email then a notification gets sent to the user. I am able to get the missing/manda...

javis by • Giga Expert
  • 5304 Views
  • 11 replies
  • 0 helpfuls

Can I apply a variable in an Incident or Change template?

Hello,    I was wondering if it is possible to apply variables in a certain template?In detail, that would mean for e.g  solving an Incident I create a template with the appropriate state and so on.Then I would like to fill in the field Additional C...

stb2 by • Kilo Contributor
  • 3098 Views
  • 2 replies
  • 0 helpfuls

I am looking to see what role is needed to view SLA definition and SLA specific info on reports, also have the Ability to create a template

I hope everyone is have a great day and looking towards the weekend.  I have a custom app (not using the ITIL role) and my users need to view SLA definition and SLA specific info on reports, also have the Ability to create a template.So anyone know w...

Resolved! Personal Task Vs Visual Task

We have upgraded from Geneva to Helsinki recently and we had personal tasks module which has been used on Geneva. But after we upgraded the module (personal task) is not available any more, but the table still accessible by (personal_task.list) and t...

ahmedhosam by • Kilo Contributor
  • 2684 Views
  • 6 replies
  • 0 helpfuls