Geolocation for field service agent

[Rakesh]

Hello Team, 

I have been working fsm module on my personal instance .

Requirement:

i want to get the current location of an field service agent . I have installed the geolocation plugin (com.snc.geolocation) and enabled the checkbox (Geo location tracked ) in the user table.

I have impersonated with the user who checkbox is enable and updated the task extending table like incident.
After updating also I am unable to populate the Longitude & Latitude . 

Can any one help me

[Rakesh113]

No @iztjkishan 

[Vanessa2]

HI Rakesh

Have you installed the Now Agent app on the agent's mobile? You have to install the Now Agent app and when the agent logs in, you have to go to the settings tab and enable geolocation tracking. The data will appear in the geo_history table.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783067

Regards

Vanessa V.