Getting "Record doesn't exist or ACL restricts the record retrieval" in Attachment upload API

kahuna_windows
Tera Contributor

Trying to upload image against the case for table "sn_customerservice_case", confirmed the "table_sys_id" its correct,

 

Screenshot 2024-03-11 at 12.29.30 PM.png

 

Screenshot 2024-03-11 at 12.29.38 PM.png

 

Always getting the error as "Record doesn't exist or ACL restricts the record retrieval"

5 REPLIES 5

hi Anurag, we found the issue, it was actually about the Sys_id which we have generated manually using generating guid approach, as we are using the rest APIs, now once we let the service now to generate it for us, now its working,