When using CSM with Service Management the standard agent licence allows the creation of ITSM records from the Case. Can the CSM Agent then work those INC,PRB,CHG records without an ITSM Fulfiller licence?
Hi Community, in my dev instance I'm not able to show to the agent case boxes inside the inbox What I expect to see What I really see I've assigned awa_agent role to the user, but cases continue to do not appear. Can you help me? Thanks,Piero.
Hi everybody, In case form we have this UI Macro next to the Assigned To field : But in the agent workspace, I don't have it. So how to use Assignment workbench in Agent Workspace? Thanks! Sandra
Hii All. I'm new to ServiceNow and currently working on configuring Agent Workspace. Is there a way through which I can create or view reports in the Agent Workspace? Currently when I try to click on any of the report it shows the below message. Pl...
Hi, on Creation of a user in csm_consumer_user table i want to add of consumer to that user. how can i script this in business rule
HI Everyone, I Want to test scripted rest api end point in service now ...how can we achieve this with background script or any other way?
Hi Everyone, How can we make group by cases in table API.
Hello Community!I would like to get some more information / insight about the Account Hierarchy in CSM. Example scenario:Account A has 2 children accounts; Account B and Account C. Contacts in Account B and Account C can only view their respective c...
Hello team,I get this error:403: External user not authorized | Virtual Agentwho can help me here?
In the CSM modules, can I give view only access to specific internal users(employees) ? We have limited fulfiller (internal employees) licenses to take action on tasks. However other internal users could benefit a lot from just viewing the informatio...
Hi I have a label "Please Make attachment mandatory" and I need to display this text in red. Can anybody please let me know how I can achieve that
Hi, Is there an option to re-open a closed case in Customer Service? Please let me know Thank you
Hi, In the case form, I have a reference field contact.location trying to show the location of the contact but it doesn't show up. I could see the location record associated with the contact record in the cmn_location table. It looks like there is ...
i have two fields on case form work notes and visible comments which is journal fields when agent opens it showing only one fields on clicking on journal field only it is showing all. but my requirement was by default it should show both values. c...
Hello all I have created a custom Watchlist widget to add only Servicenow users to a Case Watchlist. As a system admin I can add all the users from Servicenow to any Case which works fine(See Screenshot). But When I impersonate a contact and in thei...
