Hello everyone, so we just installed the skill determination plugin and we would like to automatically add a "Ambassador" skill on our cases if the contact is an ambassador without using a business rule. Is it possible to do this or if we need to con...
I'm currently doing the CSM simulator, and I am stuck on this task. When I go to select the Case table it isn't an option.. "ABC Corp requires some modifications to the baseline Case form. They would like to have fields for Category and State added ...
Dear -I need to do poc to configure Configure Agent Workspace and allow users to log in and work on cases.I have created workspace url using UI Builder directly. As and admin I can see data but when I am impersonating as a user I don't see anything p...
Hi Team,I have created one field which contains (',') seperated values like 123,456,789 and want to display the values in below format through onload Client script in the same field.123456789Thanks in advance
Hey all, Trying to set up automatic Agent Assignment for Cases based upon criteria set in Matching/Assignment Rules. Been looking through the documentation, but haven't figured out the trick for making it work (docs makes it sound like automatically ...
Hello! We are currently setup to create a case using the contact table but is it possible to pull from both the contacts and user table? Thank you,James
Hi Team, Is there any external source which provides us the list of verified domain ,through which we can integrate ServiceNow. Thanks, Karan
I have an openframe API subscribed to CommicationEvent from Topframe. How to fire event from UI Macro to openframe.
HiI have a custom table with two related tables and am trying to show the related tables on a service portal form.It displays fine in the back end, however on the portal it shows the tables as a related list. I am hoping there is a way to configure t...
Hi Team, I have a requirement where in if the Internal Agent updates the Start Date/time and End Date/time on the Walk-up form, we should be able to create a Teams meeting(Integrate b/w SNOW & Teams) as per the Date/time. Can anyone assist me on how ...
Hi How to enable a option to create a child case in case form as i couldn't see an option to create a child case
Hi Community, I have a Widget that shares a List of Case tickets related to the account of the log in Customer in Service Portal,This Widget will provide the capability to have a filter at the top of the list so the Customer can filter own tickets,BU...
We are struggling to find the right user name when tagging a user in the work note. For example, when I type @Nicole Smith, I get several Nicole Smiths to choose from but those names do not match with our employee Nicole Smith. Only the employees hav...
@AnubhavRitolia How to make 'Publish' button on Knowledge Article visible only if user has 'knowledge' role and user is member of Ownership Group.
Our Support team is looking for a way to report how many customers accept and reject the solution in the cases. Is there any way to run a report?
