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Using CSM for internal processes (and with internal users)

Hi,I have a bit of a problem. I'm consulting (and implementing) at a customer who just got ServiceNow. There's another consultant of a different company in the project, who has much more experience than me. This consultant suggested that the customer...

Hans Peter by Tera Contributor
  • 3721 Views
  • 3 replies
  • 2 helpfuls

Resolved! User Criteria

My requirement is to restrict visibility of catalog based on the group. We want dynamic script so that only *SDM groups can see that items. any lead will be helpful 

Milind1 by Tera Contributor
  • 2065 Views
  • 5 replies
  • 4 helpfuls

Trigger a Survey based on portal usage

We'd like to trigger a survey based on whether or not the logged in user is on the portal for a specified amount of time.  For example, if the user has been logged in for five minutes on the /sp URL, we want to trigger a survey to send to them.  I'd ...

Creating Incident from case

I have a requirement to show Case priority as a Read only field on the Incident record only when the incident is created from a Case, how can i achieve this.I do not need to map the case priority to Incident priority, need a seperate Case priority as...

Create a Case Record Based on Survey Questions

Hai Guys, I Need a help!!I have one requirement that Creating a Case Record Based on Survey Submission (if a customer selects all answers as dis-satisfied, then Case needs to be created parallelly). Please Help in this requirement Guys.Thanks in adva...

I want to allow impersonate user access to a custom role.

I want to restrict impersonate user access to users who are having a custom role impersonate_user role. I have customized this script include "ImpersonateEvaluator" as below but not working as expected var ImpersonateEvaluator = Class.create();Impers...

Restrict the domain picker at admin level

Hi Team,We have a domain-separated instance and we would like to restrict the domain picker option at the admin level. suppose a user has an admin role and that user belongs to the Abc domain and the DEF is the parent domain they can't change the dom...

gayatri2 by Tera Contributor
  • 523 Views
  • 2 replies
  • 0 helpfuls

Privacy Notice pop up on csm poratl

Hi All,I have a requirement ,I want to show a pop up msg about the privacy notice whenever a user login for the first  to csm portal when user click ok then it will move further to portal.Can any help me to achieve this.Thanks in Advance.