Hi Community, Currently we a struggling with CTI in Agent Workspace. We want to have a cloud contact center integrated into ServiceNow but the OpenFrame integration in Agent Workspace is not sufficient for us. In UI16 you can move the frame around an...
I have added a related party to a case which is a Internal User as a Authorized Contributor and Authorized Representative.Upon impersonating user 'Zack' I can't see the case neither in the Now Platform or CSM Portal.User Zack has only snc_internal us...
How can I export a large table with more than 180000 records from ServiceNow to a Pdf, CSV, Exel file
Hi, There is a requirement on our project where we need to map a field from the record producer to a field on the case form. We have created a single line text variable called 'Subject' on a record producer, and whatever the requester inputs in this ...
Hi,Can we create a report in ServiceNow using a JavaScript.?I used to do a similar task by creating an intermediate table. JavaScript populates the table and build a report to extract data. Can we get rid of the middleman which is creating the table?...
Hello,currently the global search searches Accounts, Cases, CaseTasks and KCS articles. We also have the default wildcards enabled for the search.Is there any way to narrow down to specific fields in the global search?For example like this:Account=Te...
Hi communityI have this current challenge where I need to auto resolve case (parent) when related inc AND/OR chg, req (childs) are resolved and closed. I manage to auto resolve case when only incident is resolved, however, when a second task type is ...
Hi Team, We have integrated the Amazon Connect Instance with ServiceNow instance. The dialer visible on Agent Workspace is default CCP dialer. As we have a customized CCP dialer . Can we integrated that dialer with ServiceNow
We have an issue where we are trying to determine what role to give the customer in order to submit cases and communicate through the CSM portal.The issue we are running into is that we cannot find a role to provide the user that gives them access bu...
Hi For MSP, Please could any one help me with RFP document of ServiceNow services for ITSM, CSM, SPM, Security, GRC and ESM/HR?
Hello everyone,When I sent mail(first) from outlook to servicenow, it was not reflected to servicenow. after this situation (sixteen hours later) I again sent another mail(second), at same time it was reflected to servicenow together with the ma...
I am relatively new to ServiceNow and I am having the following issue when importing data to a table. I have 7 Date fields in my transform map: u_lease_expires, u_purchase_date, u_retired_date, u_warranty_expiration, u_picked_by_beneficiary, u_order_...
I'm sure this may be common knowledge to some but I am unable to find the answer. What role is required to be able to update the mobile phone number on my user profile?
Hi Guys, I am exploring the Standard CSM Portal an a dev Instance.I have setup a contact "Thomas Müller" his Account is "ITEM Kunden Account Nr1" and he has the role"sn_customerservice.customer"The CSM Portals shows as expected all cases of his accou...
Hi,Through REST api we are sending records to third party ..how to check which records are passed through api.Thanks in advance..
