I want to measure the time that the case status of case [sn_customerservice_case] was "Open" and output a report.I would also like to do this for cases that have already been closed.The goal is to measure the time that Tier 1 was working on that case...
Hi All, Can any one please help with the requirement.When a user cancels , the pop-up should require a in that popup only user to input a cancellation reason.- and that comment popup should be mandatory when we click on cancel.- after that it shoul...
I have an UI Action which set values for a field and then using g_form.save() , saves the form. This is working absolutely fine with admin user but with other user it is not working as per expectation. g_form.setValue('state', '5'); g_form.save(); I ...
Hello SN Community, I want to create a script include that I can reuse multiple places to update the style on a field. I have this as client callable, but I don't believe I've written this correctly. Here is the script include: var VIPHighlighting...
Hi all, Please help me which PLUGIN we need to activate for Order management in CSM i found 2 Plugin's : sn_csm_order_mgmt, com.snc.csm.order what is the difference between these two plugins , seems to be both are for CSM. i have activated two i...
Hi All, When creating a case on our csm portal external users (snc_external) can see the titles of articles in the contextual search but when clicking on the article to read it, they are presented with a blank page. This problem doesn't exist for adm...
Hi Everyone , I could see following ticket view after submitting case in CSM portal. This is appearing in PDI instance but i am not able to find the same view in my company instance. Can anyone let me know how to change ticket view.
Hi I want to set up an export definition with a condition on a related list. => like I can do on a report (see printscreen). Exactly this Condition Iwould like to define in the export definition. But in den export definition I can't find the related...
Hi All,I have to restrict users with sn_customerservice.consumer role to not access few categories under "Request" record producer. Is there a way this can be done.Detailed information:In "Request" record producer I have two drop downs category and s...
When in the case view I would like to see when an SLA is due, either a date or time left.Out of the obvious options, 'Made SLA' appears to be the only one that populates, but says True up until the SLA breaches? I am also unable to run reporting on ...
how can i restrict a user to restrict to enter a negative values and special character in record producer?
I have to make all fields read only for agent and admin only for alm_asset table. expect one field with write access.
Hi ,Why var arrayUtil = new global.ArrayUtil(); is not working in client script in scoped application. Thanks,karan
How to give the module access based on role.there is one support group based on this module visible,module name: create new contract.
