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gs.addInfoMessage in a BR on sys_attachment

r_gissarl_
Mega Expert

‎08-11-2017 01:57 AM

Hi,

I have some Business Rules that I needed to create to perform management on attachements on knowledge base. Indeed, we just migrated from Eureka to Istanbul and the localization of the knowledge base is radiacally different.

So in a source KB, the BR deals with updates on the child KB even on attachements. This is where my prolem is : every update on the source KB show info the user on the updated child (via gs.addInfoMessage). But the gs.addInfoMessage never appears on the sys_attachement BR. Probably because it uses a different window (users use the manage attachements link). Is there a way to post an info to the user in this window (manage attachment) ? Or to force the addInfoMessage to appears on the current record ?

Thanks.

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6 REPLIES 6

oleksiykosenkov
Giga Contributor
In response to Alexandre Sing2

‎04-11-2018 11:48 PM

@Karim-Alexandre thanks for you update.

 

> Today our only possible workaround is to send email notifications based on an event, parameter-less event launched by the BR but it is not a suitable solution.

Well, you can still attempt to customize UI Page for attachments:
System UI -> UI Pages, find the one called "attachment" and edit Client script to include your checks.

0 Helpfuls

kevclark
Tera Contributor

‎07-08-2019 03:59 PM

Just reading patch notes for London P9 and it looks like this is finally fixed! 

 

Service Catalog: Service Portal Widgets

PRB1259875

Messages from BRs based on sys_attachment are not displayed in the proper window when using the SC Catalog Item widget 
  1. Log in to a Jakarta instance.
  2. Create a before insert business rule with the following details:
    • Table: sys_attachment
    • Advanced: checked
    • Script: 
      (function executeRule(current, previous /*null when async*/) {
gs.addErrorMessage("Attached!!");
})(current, previous);
    • When: before
    • Insert: checked
  3. Navigate to any catalog item in Service Portal.
  4. Attach any file.

Expected behavior: The error message should be displayed immediately but not after displaying the page.

Actual behavior: No error message is displayed. And when you refresh the page, the error message is displayed.

0 Helpfuls