Update Multiple Cases with Same Notes Simultaneously

[John Alfonso]

In Customer Service Management, is there a way to update multiple cases from a case list (selected by check box) with the same Additional Comment and/or Work Notes?  I feel there should be a way to do this but I've not found it yet.

Thanks

[Raf1]

Hi John,

If you add Additional Comments on the list, select this column and press shift key and select the records by using the down key.

It should give you this option:

More info on the link below:

https://docs.servicenow.com/bundle/madrid-platform-user-interface/page/use/using-lists/task/t_EditMu...

Regards,

Raf

[Manish Vinayak1]

One way of doing this is the way suggested by Raf. Another way is to select the records you want to update using the tickboxes available on the left:

Right click on the header of the list and select "Update Selected"

A form should appear, fill only the fields you want to update, e.g., work notes / comments:

Click on "Update"