Hi Sharath,
I have gone through the demo and information provided in CSM implementation training . I understood that -We can assign members ( Internal users ) to a business location. And then assign responsibilities to those members to support the accounts through Account Staff Relationships. This will provide them access to the account data.
I have few questions -
Suppose i have 5 different business location and lets say one group supporting accounts at a location.
As per my understanding i can connect sold products to a business location. my few questions are -
- can i connect accounts and business location ? I want to connect accounts (external customer) to a business location . So when they raise a case , i can see which location it belongs to.
- Can i create relationship between groups and business location. my requirement is to allow user groups to support business location instead of users/members.
Warm Regards,
Shivambi
