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10-22-2024 08:40 AM
Is there anyone experience issues with login to HI ServiceNow?
When I login, I get an error message, "You are not permitted to login to Now Support (HI) Commercial"
In the past, I have no issues. My recent login was two weeks ago. If you know where I go to get HI support contact, please let me know.
Thank you.
Solved! Go to Solution.
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10-22-2024 05:57 PM
hi @Community Alums ,
I just found this topic on Community, and it says that "For access to HI, a user must have the customer role. Customer administrators can grant and revoke the customer and customer_admin role to other users."
If your account is not granted customer role now, you should find the person who have customer_admin role and request to grant it.
I hope it would help you,,,
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10-22-2024 05:57 PM
hi @Community Alums ,
I just found this topic on Community, and it says that "For access to HI, a user must have the customer role. Customer administrators can grant and revoke the customer and customer_admin role to other users."
If your account is not granted customer role now, you should find the person who have customer_admin role and request to grant it.
I hope it would help you,,,
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10-23-2024 02:14 AM
Hi,
I suggest that you consult with your local account executive from your organization as well as with ServiceNow. They will assist you in addressing the issue.
Suresh.
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10-25-2024 04:14 AM
Thank you.
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10-26-2024 07:31 AM
Hi @Community Alums ,
I am very grad to hear that 🙂