Scripted Rest Api response time
Hi Team, Is there any possibility to test response time for scripted Rest API in service now logs?
Forum Posts
Resolved! simple client script is not working in widget???
Hi All, I am new to the service portal, just started practical learning on it, I am creating a simple custom widget with simple client script as below, getting an error as highlighted in the red color, Can someone provide me the useful URL/Docu...
Resolved! How to get Manager's name, email from a contact record?
Hi, I am trying to write a client script on change of "contact" record, I want to auto populate the fields like manager's name, email address etc. Manager field is a reference to sys_user table. function onChange(control, oldValue, newValue, isLoad...
How to enable machine translation of knowledge articles
According to the Translate a knowledge article-document, with the correct plugins, I should be able to machine translate knowledge articles. I should be able to machine translate article by a translate link in the article itself, or by creating an au...
Resolved! how to connect case and incident
Is it possible to automatically reflect the updates of each case associated with each incident to the working memo of the incident?
Resolved! How can I remove the needs attention flag?
The needs attention flag has been set on a case in agent work space. The flag was set when a comment was added to the case by the person who submitted the case. The operator working the case has added comments but it has not removed the case from nee...
Resolved! Contacts for Customer Service Portal - Password?
We have an existing CSM impelementation and also just begun encouraging customers to move to the portal for self-service. All customers have existing contacts in the customer_contact table so self-registration is not applicable (the Registration won...
Convert Inbound Email content HTML
Hi Everyone, I am creating a case via email, when a user sent an email case will be created in service now. Now if the user sent an html content in the email ,is there any way to process that and convert it into plain text in service now. Thanks in a...
How to hide Templates tab in side bar of Agent Workspace
Hi, Is there any options available to hide/disable Templates tab in side bar of Agent Workspace. Actualy we don't want to show this tab for Incident form view in agent workspace.
Can anybody please help me what is target wait time?
I have set target wait time as 45 sec.Then also available agent is able to accept the case after 45 sec.
Resolved! How can a admin can change the KB article ownership?
We have over 1000 articles written by an ex-employee and we would to change those to the application owner now. If we checkout an article, we cannot see the author option. Any suggestions? Thanks.
Reporting for Work Order Tasks
I'm setting up Field Service Management and I'm thinking about how I'll report on Work Order Tasks. My scenario is non-IT related, with my field agents doing physical activities like cleaning, plumbing and electrical. I can create Work Order Tasks a...
Resolved! How to set variable to Mandatory and visible on Task1, once task closed, Set it to Read only for all other tasks
Hello Experts! I have a service request workflow set up where i have few catalog tasks created. I want variable 1 set to mandatory and visible for TASK 1, Stage "fulfillment 1" . Once the task is closed, i want Variable 1 to be read only for the rest...
Resolved! Customer Service Management using sys_user table for customer_contact table
Hallo community,I need some help pretty please. CSM information seem on the scarce side. Having a hard time understanding the idea behind CSM's oob config and purpose. It seems to be focused on external customers rather than supporting users inside o...
What is Default Work Item Size, Assign to field, Assignment group field in service channel form and Target wait time in Queues form?
Please help me to understand these terms