Hi All, I have created a UI action button in Case form to create an incident, however in the created incident the case is not related. Script used to create incident as below.I would appreciate any help. var inc = new GlideRecord('incident');inc.newR...
In ITSM, when Watch List members click the “Take me to Incident” link, they are directed to a read-only platform view, not the portal: In CSM, when Watch List members click the link to the Case, they are directed to the Portal with an error m...
Hi, When we open the email client template on a case form and select 'reply' - the 'to' field is blank. However, we want this pre-populated with the email address that we are replying to, can anybody please advise here. We thought this would just be...
Hi , I have converted the catalog items into record producers and tried submitting the case in portal as an user having sn_customerservice.customer, snc_internal, sn_apptmnt_booking.appointment_booking_user, task_activity_reader roles. But as soon ...
If I have a San Diego environment and upgrate to Tokyo and then do a sync will it give me all the new and updated narratives for that version?
We have a code in .js format file stored at MID Server. We are trying to execute that piece of java script via MID Server script include which we failed multiple times.Could you please help us with process to achieve this functionality Can we RUN Jav...
Hi All, With new user logged in into the workspace if I opened a list view of any table then I need to add columns every time. Can we Configure Workspace list columns, so I do not need to add columns every time when logged in with new user
In 'csm_service' table I have to calculate the total on hold time and populate the on hold time duration in 'u_total_on_hold_duration' field. u_total_on_hold_duration field type=duration .I tried to calculate the duration from metric_instance table.B...
Hi AllIn CSM screen(case table) , i want to get login user who clicked button in UI action and set it in screen itemPlease help me
Hi All, I request you , kindly share some realtime cases please USA Product and service company [XXXXXX] using CSM. who is Partner? , Who is customer ? for USA Product and service company [XXXXXX] . what they can do? how will be the relationship b...
Hello, im trying to setup communication tasks for the major incident workbench, i have setup the plan and the tasks but when i open the workbench it says: no communication activity. what am i missing ?
Hi All,How to add two duration type of fields in servicenow? When I am trying to add the fields, it's getting concatenated in string form.Can anyone help me on this issue.Thanks in advance!!Jaydee
Hi, I'v asked this from Support, but they haven't got me answer in 2 weeks, so I'll come to you guys. I'v got this weird problem in my client's Tokyo-instance. When non-admin user is filtering list of all customer service cases, let's say he/she puts...
How do you enable the "Save signature checkbox"? as seen in this developer article.Now Component Library | ServiceNow Developers Thank you in advance for your help.Ty
We have Special Handling Notes configured for certain accounts. It works well on Agent Workspace when opening a case. But it doesn't pop up when a contact from those accounts initates a Chat and the chat card appears in the Inbox. Is it supported by ...
