In the developer instance for Orlando, knowledge articles show Copy Permalink. My organization's Orlando instance does not show this, is this a plugin that needs to be turned on? I've tried searching around for documentation but not able to find anyt...
Hello All, I have a requirement where on a Catalog item for table 'sn_customerservice_case', there is a variable "u_regression" which needs to be hidden if the logged in user/contact's company has a country "France". (User > Company > Country). I tri...
Am trying to change the status of A task ticket for example ( TASK12345) from open to close completed using inbound email action. it will be one number or more that one on the email body, how the system will trigger that and do the action that we loo...
Hi All,I am doing a project in college and I have developed a web-app,in which I have to add a module, to reset the password of the user in my web-app as well as in servicenow at a time.How shall I implement this? Kindly suggest me some some Service-...
Hi everyone, What is the difference between watch list and worknotes list?
Dear community My organization has implemented the Connect Support plugin temporarily and now after we have deactivated the plugin, the "live chat" button is still visible in the header of the Service Portal website. I would like to remove this butt...
Hello, We are trying to either of these things" 1- Clone our knowledge portal within ServiceNow which contains several knowledge bases. 2- Copy or clone an individual knowledge base to save it with a different name. We read all that we could find in ...
Hi Team, Is there any possibility to test response time for scripted Rest API in service now logs?
Hi All, I am new to the service portal, just started practical learning on it, I am creating a simple custom widget with simple client script as below, getting an error as highlighted in the red color, Can someone provide me the useful URL/Docu...
Hi, I am trying to write a client script on change of "contact" record, I want to auto populate the fields like manager's name, email address etc. Manager field is a reference to sys_user table. function onChange(control, oldValue, newValue, isLoad...
According to the Translate a knowledge article-document, with the correct plugins, I should be able to machine translate knowledge articles. I should be able to machine translate article by a translate link in the article itself, or by creating an au...
Is it possible to automatically reflect the updates of each case associated with each incident to the working memo of the incident?
The needs attention flag has been set on a case in agent work space. The flag was set when a comment was added to the case by the person who submitted the case. The operator working the case has added comments but it has not removed the case from nee...
We have an existing CSM impelementation and also just begun encouraging customers to move to the portal for self-service. All customers have existing contacts in the customer_contact table so self-registration is not applicable (the Registration won...
Hi Everyone, I am creating a case via email, when a user sent an email case will be created in service now. Now if the user sent an html content in the email ,is there any way to process that and convert it into plain text in service now. Thanks in a...