Hi, On a Case, I can populate the 'Assignment Group' with the relevant group I want, however, when i then try to pick a user from the assignment group, on the 'assigned to' field, the users are not appearing. Even when i use the magnifying glass look...
I noticed that empty knowledge categories are displayed in the Portal. Is there a way to hide them?
Hi Good day! I would just like to ask how to use business rules in populating a value to a new field?I already added a new dictionary entry/column in the xxx table. and created a BR with the ff script.current.xxx_column = current.assignment_group.get...
Hi All, Actually i have a requirement that in interaction for we have two choice fields 'case type' and 'Transmitted' , So in that if case type is support then in the Transmitted field need to display two choices(channel, calls) , for ther case type...
What user role to view record producer (except snc_internal)
I have a question around Resolution codes on a case and the client wants the below codes which I have configured on the choices dropdown below. The client wants another option called ‘Resolved’ which is the default value and not part of a label. So i...
Hi Guys, for an upcoming project I am exploring the CSM Module and I have 2 dedicated questions for upcoming features I need to implement. When I Click the Support Menu Item in the Header of the csm portal I can find the Menu Item Assets.It directs ...
How can i hide a button in CSM configuration Workspace?, just only when a certain condition is met
Hi All , Everytime i write Catalog Onchange cleint script i get Error as ' There is a JavaScript error in your browser console ' ,Could you any one let me know the issue . My Requirement is a message ( Hi Urgency 2 ) should come in service portal w...
This is the ui page that i have created in the ui based on the city of user i am trying to get the details as below , as per the script i am able to get the details of user column but i need to populate country and email of that user as well can any...
Hi i have an issue with a Write ACL on Agent workspace, it is working fine in the native UI, but not functioning in Agent Workspace.I have created a new custom field "u_active" on Attachments table to mark the attachments inactive. Anyone can mark th...
Hi everyone, I want to get company name of current user in record producerThis is my code: my logs is undefined
I want Script for ignore duplicate records while insert using Transform maps. Can anyone help me on this?
Hii,I have created url type field on form and I am passing hyperlink text into that field ..its working fine on form but when i called this field in notification it is displaying as plain text instead of url.Can anyone help me on this.
Not able to select the Table Name (Both OOB and Custom tables) while creating Archive Rules. Few tables are showing Greyed out and not able to select those. Do we need to enable some functionality in Table to allow creating Archive rules.
