Hide the agent name from the activity stream on the portal

Deepika Mishra · ‎05-26-2021

In the conversation widget I only want to hide the agent name. I am not sure how to do it because both agent and the user who created the ticket is coming from {{::e.name}} which is coming from data.mergedEntries

Please help me how can I remove agent name only. Like in this case Deepika Mishra should not be visible but Aadd sh name should be visible.

Deepika Mishra · ‎05-31-2021

I was able to implement the above scenario using below code:

HTML:

For the conversation:

<div class="timeline-title h4" ng-if="e.capture.show">{{::e.name}}</div>

Case created by:

<div class="timeline-title h4" ng-if="data.stream.capture.show">{{data.stream.user_full_name}}</div>

Server Side:

/* entries started */
		var entries1 = data.stream.entries;
		var existingEntries1 = "";
		
		data.array1 =[];
		
		for (var i = 0; i < entries1.length; i++) 
		{
			var showName = {} ;	
			existingEntries1 = entries1[i].user_sys_id.toString();
			if(gs.getUser().getUserByID(existingEntries1).hasRole('snc_internal'))
			   {
				   showName.show  = false;
			   }
			else
				{
					showName.show  = true;
				}
			
			data.array1.push(showName);
			entries1[i].capture = data.array1[i];
				
         }
		/*entries end*/
		
		/* created started */
		var entries2 = data.stream;
		var existingEntries2 = "";
		
			var showName2 = {} ;	
			existingEntries2 = data.stream.user_sys_id.toString();
		
			if(gs.getUser().getUserByID(existingEntries2).hasRole('snc_internal'))
			   {
				   showName2.show  = false;
			   }
			else
				{
					showName2.show  = true;
				}
			
			entries2.capture = showName2;
				
		/*created end*/

After adding these check I was able to hide the agent name and show only external agent name on the conversation widget.

View solution in original post

Pushpa Yadav1 · ‎05-26-2021

You can try something like:

Server Script:

data.assignedTo = gr.getValue('assigned_to');

HTML:

If this helps, please mark my response helpful/correct as applicable.

Thanks,

Pushpa

Deepika Mishra · ‎05-26-2021

Hi Pushpa,

thanks for your input, but my requirement is that in this conversation widget the person who was snc_internal role that name should not pop up at all.

Means in this case I have snc_internal role, so in the entire conversation widget my name shouldn't appear. The other person name has to appear.

I wrote below code but somewhere I am not putting the right logic, could you help:

Server Side:

 if (gs.getUser().hasRole('snc_internal')) {
     data.checkLoggedInUser = gs.getUserID();
 }
else{
     data.checkLoggedInUser = gs.getUserID();
	}

HTML:

Omkar Mone · ‎05-26-2021

Hello Deepika,

Why are you checking with gs.getUser().hasRole(), you can directly check something like gs.hasRole('snc_internal');

Try this below script -

data.checkLoggedInUser = gs.getUserID();
data.showName = true;
if (gs.hasRole('snc_internal'))
{
     data.showName = false;
}

HTML should be something like this -

<div ng-if="data.showName"class="timeline-title h4">{{::e.name}}</div>

Hope this helps.

Regards,

Omkar.

Deepika Mishra · ‎05-27-2021

Hi Omkar,

I tried this but it is working in reverse way. Not showing the other name with snc_internal user login.