Hide the agent name from the activity stream on the portal

Deepika Mishra · ‎05-26-2021

In the conversation widget I only want to hide the agent name. I am not sure how to do it because both agent and the user who created the ticket is coming from {{::e.name}} which is coming from data.mergedEntries

Please help me how can I remove agent name only. Like in this case Deepika Mishra should not be visible but Aadd sh name should be visible.

Deepika Mishra · ‎05-31-2021

I was able to implement the above scenario using below code:

HTML:

For the conversation:

<div class="timeline-title h4" ng-if="e.capture.show">{{::e.name}}</div>

Case created by:

<div class="timeline-title h4" ng-if="data.stream.capture.show">{{data.stream.user_full_name}}</div>

Server Side:

/* entries started */
		var entries1 = data.stream.entries;
		var existingEntries1 = "";
		
		data.array1 =[];
		
		for (var i = 0; i < entries1.length; i++) 
		{
			var showName = {} ;	
			existingEntries1 = entries1[i].user_sys_id.toString();
			if(gs.getUser().getUserByID(existingEntries1).hasRole('snc_internal'))
			   {
				   showName.show  = false;
			   }
			else
				{
					showName.show  = true;
				}
			
			data.array1.push(showName);
			entries1[i].capture = data.array1[i];
				
         }
		/*entries end*/
		
		/* created started */
		var entries2 = data.stream;
		var existingEntries2 = "";
		
			var showName2 = {} ;	
			existingEntries2 = data.stream.user_sys_id.toString();
		
			if(gs.getUser().getUserByID(existingEntries2).hasRole('snc_internal'))
			   {
				   showName2.show  = false;
			   }
			else
				{
					showName2.show  = true;
				}
			
			entries2.capture = showName2;
				
		/*created end*/

After adding these check I was able to hide the agent name and show only external agent name on the conversation widget.

View solution in original post

Omkar Mone · ‎05-27-2021

What do you mean when you say other name?

Deepika Mishra · ‎05-27-2021

Even after trying the way you asked for it is still showing the name when I logged in with user who doesn't have snc_internal role.

Omkar Mone · ‎05-27-2021

Please trying adding in this block of HTML-

Regards,

Omkar.

Omkar Mone · ‎05-27-2021

Add this code in Server script -

data.showName = false;
if (gs.hasRole('snc_internal'))
{
data.showName = true;
}

Regards,

Omkar

Pushpa Yadav1 · ‎05-27-2021

Hi Deepika,

This will work only for logged in user not for other users. Try below code:

Server Script:

Add these lines below data.stream value-

for(var i in data.stream.entries){
data.stream.entries[i].isAgent = false;
if(gs.getUser().getUserByID(data.stream.entries[i].user_sys_id).hasRole('snc_internal'))
data.stream.entries[i].isAgent = true;
}

HTML:

Thanks,

Pushpa