How Avoid dupication Attachment from parent case to child case.

[Mohamed Jassim]

I want how avoid the duplication attachment from parent case to child case. Scenario:  The attachment file  from the parent case is came and attached to the child case during creation of new child case (After saving) and later if we update anything in the child case means again that same attachment came and attached from the parent (So i don't want the attachment of  same attachments from the  parent to child  for each and every update of child case. Please let me know if anyone knows!! #CSM #Cases

[Mark Manders]

How are you copying them at the moment, since this is no OOB functionality. Are you doing it through Flow designer or business rules or something else? 

[Mohamed Jassim]

By Business Rule

[Antoni Zahariev]

Then you could just deactivate the Business Rule which seems to be a custom one.

If you have any doubts whether it's custom - you can check what's  populated in the [created_by].

or on your PDI, you can search for a record with same sys_id 

[ersureshbe]

Hi, 

Can you use below link and use less code to achieve your requirement.

https://www.servicenowelite.com/blog/2014/2/6/show-attachments-related-lists#google_vignette