Case and Catalog task sync

[ashu1612]

I have a requirement where ,

1.)when a catalog task is closed the case associated with request should automatically closed.

2.) When a comment is added in case corresponding comment should flow to catalog task

3.) when case is closed corresponding catalog item , it request and catalog task should close

[ersureshbe]

Hi,

I am uncertain about the actions you have taken on your side. However, I can outline the steps necessary to fulfill the requirement:

1. Introduce a new field in the sc_task form to capture the associated case number. Upon the closure of the task, implement a business rule that utilizes GlideRecord to update the corresponding case ticket.
2. The case table already contains a field for the request number. You can utilize this request number to create a business rule or use Flow Designer to update the comments in the scTask table.
3. Since the case already retains the REQ number, you can leverage this information along with a business rule to accomplish the task.