Good evening,I am working on an application in the CSM and we are creating Contacts (vs Consumers). I thought that the system was set up out of the box to prevent duplication of callers if a caller should call back, but it appears to not do so. I...
Hi All,I need to configure the plan floor maps in my company, but I can't understand the way to draw it.I have understood that the I need to use GeoJson files for this activity, but I haven't found any guide that describes it.Someone has configured t...
How to get data of Activity log of incident ? for example i want previous changes made on form, like additional comment written in past and i have to fetch that value in some script like jelly script i have to store that values in a variable . Kindly...
Hi Guys ,My Snow is integrated with Ldap and now i want to create a user manually which user record doesn't exists in Ldap database and i want to login with newly created user .I created a user manually ,and i tried to login but it didnt works for me...
I am trying to understand the scalability or limit in terms of number of users , applications build or integrations that can be set up on a single instance of ServiceNow production environment before we see performance degradation
Hi All,I have been told that I have given full admin access, but I am not sure about it, please help me how can I check if I have full Admin access. Because I am unable to perform few activities like change Mandatory field and Dashboard amendments.P...
First a little bit of background. My company originally had ServiceNow Business Edition (later to become Express) and the basic rule was if someone had the itil role, it consumed a license. Easy enough. We converted to Enterprise a bit over a year ag...
I want to setup a simple report that shows which incidents are assigned to a specific group as of today. Tickets may enter the group's queue from a number of other groups or queues and may have already been worked on over the course of a few days s...
Admin (System Administrator) cannot update user passwords. The Password field in the User table is not even visible. Has anyone seen this before? I was recently upgraded to Istanbul Patch 5 but I noticed this a couple weeks ago before the upgrade. I ...
Hi All,We have a customer that has several brands. We have setup a Parent account and then for each brand setup child accounts. We have no come across where some users need access to all the child accounts which is fine. Some just need access t...
The sys_property "com.glide.attachment.max_size" defines the global max size for attachments.Is there any property or way to define specific tables which should have a bigger size limit?For example in my case, I would like to have on the "sys_data_so...
Is it possible to link several companies under one HI Portal account?For example I would like to have 3 separate Prod instances and attached non-prod that are attached to 3 diffrent Company profiles but technically being the same company.
I am trying to create a chevron to show the stage and state of a workflow? How can I do this?
How do I create case from Service Portal in Customer relation management module, in the below picture I have highlighted with Red where I would like to insert a link or button to create a "case"
We have a new requirement to bring in items from SAP orders (IT equipment only) to a Request and from that Request we will add the individual line items on the Purchase Order.We are connecting through a JDBC scheduled import to a database view that b...
