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Resolved! Auto removal of users from watchlists

Hello,  If an ex-employee is on the watchlist in service now on tickets, can I remove him from those watch lists without going into each ticket separately.   If I remove the service now profile for a user who left will that work as far as him being r...

ivopetrow by Mega Contributor
  • 1692 Views
  • 2 replies
  • 0 helpfuls

Associating a Work Order Template to a Maintenance Plan

Hello, After creating a maintenance plan and a  maintenance schedule for certain CI records, I am not able to see any Work Order generated for this maintenance plan. Looking at the CSM documentation (Kingstong), under the Maintenance plan section, it...

Community Alums by Community Alums  
  • 1735 Views
  • 3 replies
  • 1 helpfuls

Resolved! Help with Priority Data lookup for Case Form

Hi We are just starting to get a feel for the Customer Service Management module ahead of implementation line a few months. On our existing INC, REQ and Calls Forms the priority is driven by the urgency and impact and changes automatically but this d...

Richard T by Kilo Guru
  • 3413 Views
  • 3 replies
  • 4 helpfuls

Resolved! Change Preview Icon

Hi Community,  Can you please help me with below:I want to change the Preview Icon, so it doesn't open when you hover over it. I prefer it to open when clicking on it. I noticed that this is the case in my ServiceNow Demo instance. There it shows as ...

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fibssy by Tera Guru
  • 1440 Views
  • 10 replies
  • 1 helpfuls

Resolved! Script to populate a field with a default value

I cant seem to get a business rule to work and wondering if anyone can validate my script?So,When a time_card is created I want the default value to be choice 1 which is Application support consultant.The code I've got is...  condition: current.isNew...

Andrew_TND by Mega Sage
  • 3822 Views
  • 9 replies
  • 2 helpfuls

CSM-Billing Application

Anybody know about any billing application for Service Now? We have in-house billing web where customers can login, see their current and previous invoices/statements and make payments. We would like to move this to our Service Now CSM portal where c...

Toms V by Giga Contributor
  • 3214 Views
  • 1 replies
  • 2 helpfuls

CSM Social Media

Hello,   I was wondering if anyone can help me with CSM Social Media integration in ServiceNow This is what I have done so far:   I created a new dummy contactCreated a Social Profile in the Contact related link, and added my twitter account URL as y...

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miladg by Tera Contributor
  • 3686 Views
  • 1 replies
  • 3 helpfuls

Can I display KB article categories as a tree structure?

Hi, I was wondering if there was a way to display KB article categories in a tree-like structure from Service Now? I want to keep a track on categories that are getting added and provide guidance on structure, depth etc. where it appears to be gettin...