How can a admin can change the KB article ownership?

GB14
Kilo Patron

We have over 1000 articles written by an ex-employee and we would to change those to the application owner now. 

If we checkout an article, we cannot see the author option. 

Any suggestions? 

Thanks. 

1 ACCEPTED SOLUTION

Brian Lancaster
Tera Sage

Open the article then right click in the gray header.  Choose Configure > Form Layout.  You should then be able to add author.

find_real_file.png

However with that many article you may want to write a script to change them all.

View solution in original post

2 REPLIES 2

Brian Lancaster
Tera Sage

Open the article then right click in the gray header.  Choose Configure > Form Layout.  You should then be able to add author.

find_real_file.png

However with that many article you may want to write a script to change them all.

Kieran Anson
Kilo Patron

Hi Gurbir,

You can add the 'author' field to the form via form designer. If you want to mass KBs to a particular user, you can use the following via background script.

var kbauth = new GlideRecord('kb_knowledge');
kbauth.query();
kbauth.setValue('author','sys_id of user');
kbauth.updateMultiple();