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06-12-2020 01:28 PM
We have over 1000 articles written by an ex-employee and we would to change those to the application owner now.
If we checkout an article, we cannot see the author option.
Any suggestions?
Thanks.
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Knowledge Management

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06-12-2020 01:33 PM
Open the article then right click in the gray header. Choose Configure > Form Layout. You should then be able to add author.
However with that many article you may want to write a script to change them all.

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06-12-2020 01:33 PM

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06-12-2020 01:34 PM
Hi Gurbir,
You can add the 'author' field to the form via form designer. If you want to mass KBs to a particular user, you can use the following via background script.
var kbauth = new GlideRecord('kb_knowledge');
kbauth.query();
kbauth.setValue('author','sys_id of user');
kbauth.updateMultiple();