declarative action

Hello,How create declarative action on incident record and where we want to show pop with two text area.

hide the Reply, Reply All, and Forward buttons

Hi,I want to hide the Reply, Reply All, and Forward buttons displayed on the email screen of CSM/FSM Configurable Workspace.What should I do?Thanks.  

Service bridge advanced transform scripts

If state in provider incident is on Hold I want to update assignment group to software using transform in service Bridge.It is incident to incident mapping.Please help me with scripting in transforms

Response Template under Workspace defaults the search Filter to Short Description

Im looking for a way to Remove that default search filter so that all the response templates gets displayed. Any suggestion on this would be of great help

Now Assist AI Tools of type retriever report an error

{ "error": { "sourceErrorResourceName": "getActualDuration", "sourceErrorMessage": "Error: Cannot read property \"ragResponse\" from undefined,Detail: Cannot read property \"ragResponse\" from undefined", "sourceErrorResourceId": "337f2a741b65ae10b3a...

Deactivate a sub page in Service Operations Workspace

Hello, I'm trying to deactivate the subpage "Record Information" in the Contextual Sidebar in the Service Operations Workspace. I removed the active flag from the Ui Builder by going to the subpage settings, but I still see the icon in the record for...

Adding Recommended actions option to the side panel in workspace

I want to add Recommended Actions option in the contextual side panel of the Workspace. Can anyone help how to achieve this.    Thanks in Advance

Unable to update flow using update sets

So we have a flow A with 95 steps on dev instance and we have already imported it on qa instance. After making some changes and capturing them in update set, and retrieving it on qa instance. After previewing, no error is thrown and committing, it do...

want to create records in multiple custom tables from one record producer form

I have a requirement like a record producer form that contains a Request Type select box variable. Users when select the choice of that Request Type variable, then a record should get created in that table.Eg: 'Inquiry' and 'complaint' are two choice...

Approvals not working due to Service Request Catalog Item

Hi, Does anyone have any experience configuring the ask for approval action in the flow designer and it not working because the "Service Request Catalog Item" still runs thus the REQ & RITM is always approved? 

Customer service management system properties

I am looking for any information on the following System Properties related to Customer Service Management application and Special Handling Notes. Want to understand exactly what these system properties turn on? Version Xanadu and/or YokohamaThank yo...

Content on Google search

Hi All,I have implemented public service portal. Everyone can access service portal without authentication.However, I try to search our domain/url from google search. Google display "No information is available for this page." How to configure inform...

Same cataloge Items call multiple items within one order guide. is it possible