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How to configure the Inactivity notification for problem record

How to configure the Inactivity notification for problem recordI have created Inactivity eventand Notification on problem under who will receive - Assignment group of problem is working expectedI also want to send the same notification to the associa...

Research by Tera Guru
  • 718 Views
  • 5 replies
  • 0 helpfuls

Communities Schedule Post Not Working

Hello,We have run into an issue where our Schedule Publish function is not working for Communities Posts, and every article on the Topic only relates to Article Publish. That wouldn't be the same job? Would anyone be able to point me in the direction...

JackD by Tera Contributor
  • 248 Views
  • 2 replies
  • 0 helpfuls

REST - POST method help

Dear All, I am trying create a POST method so that in click of UI action , All the required details should be sent to 3rd party  Payload : {"client_reference": "123","account_id": "","additional_info": "","fault_description": "","serial_number": "123...

How to disable pop up for email

HiHow to disable incident popup when state is onhold and on hold reason is awaiting caller comments is madatory this is fine along with comments email is also populating I want to hide emailwhen state is in progress its fine:when state is on hold - r...

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Research by Tera Guru
  • 387 Views
  • 2 replies
  • 0 helpfuls

How to add watchlist to Standard Ticket Configuration

Hi everyone,  I try to add watchlist in our Standard Ticket Configuration, so a requester can add someone to the watchlist. I got this message:Error MessageThe following fields 'Watch list' are not allowed in info region If that doesn´t work, how I c...

B-Bob by Tera Contributor
  • 746 Views
  • 4 replies
  • 1 helpfuls

Add user to Azure AD group

Hi, I am trying to add user to Azure AD group via ServiceNowFor Look up user which parameter should be mapped to User principal name (UserID or Email)and how to use output of this activity in Add user to Group Activity. In group ID, I am putting sys_...

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Nikita50 by Tera Expert
  • 290 Views
  • 1 replies
  • 0 helpfuls

Suddenly user cannot see any reports

I have a user that has been using reports perfectly fine until randomly today we are running into the following errors and they cannot view any of the reports they've created. I have tried removing and adding all roles and they have the exact same ro...

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CSM Workspace is blocked with dependency from customer central in pdi

I wanted to try out the email to csm interaction and looks like it has a dependancy with customer central and can't be tested in PDI. Is there any way we can enable this in my personal instance to test the csm interaction feature. I couldn't even upg...

BhanuC by Tera Contributor
  • 362 Views
  • 2 replies
  • 1 helpfuls