integration between servicenow chatbot to other application
how to integrate Servicenow chatbot to other applications, if we give anything to chatbot it is automatically appear in other application
Forum Posts
Resolved! how to remove virtual chat button from ESC portal
HI,I have two chat buttons for my ESC portal, I need to remove chat icon.I need the widget one "help desk chat support" Need to remove another icon. Please help meThanks,Deepthi
Using Surveys within AWS (Amazon) as an API Call
Hi Team, Can anyone advise if there is the ability to run Surveys that are in ServiceNow from within AWS Voice and Chat Channel. To give more context - Customer contacts the company via voice and is offered a survey at the end of the call and that w...
New condition in approval activity is not working
In my change workflow i have one approval activity with Approve and reject condition, howvever i have added one more condition in the same approval activity, which is "refer back" and provided one "refer back" UI action button on the approval form.Fr...
Is there a way to copy/duplicate/replicate a sla
Hi Community I need to create a 16 different sla for 7 groups total of 112 Is there a way to copy/replicate a sla? I tried adding condition for 7 different group is single sla by using OR condition Example incident p1 sla for all 7 group start/pause/...
Parent/Major Case
In our previous incident management system (Footprints, v. 11) , there was a native functionality where, if we made a ticket a Global Issue, when a customer logged in, they'd be presented with a list of current Global Issues and they could subscribe ...
Resolved! Public Facing form not showing Multi-Row Variable Set
Hi all, I've created a public facing form in my PDI and setup multiple variables and MRVS, see screenshot below: When accessing the form as a public user the MRVS isn't visible, see below screenshot: The permissions on the variables in the MRVS are ...
Field Service Management Travel time is defaulting to the Engineers location on the syst user table
Travel time is defaulting to the Engineering address at the start of each day even if the engineer is at a different location. Can I change this so the Travel time should default to the last known location.
Workspace stepper character limit
Hi, Does anyone know how to increase the character limit on the stepper within a workspace? The step titles are being truncated, and it looks unprofessional.See example:Thanks, Matt
Resolved! Knowledge Base for CSM porta
Hello everyone, How do we create a knowledge base for CSM portal? I have created the knowledge base, but I am not sure how to root it to the portal. Regards,
Search issue in CSM portal
When trying to search for a CR on the portal, it returns the RFCH case. We need it to return the CR case so that the customer can see all the up to date notes. The functionality is working in dev and test instances but not in production.
Popup Special Handling Notes when OnChange of the Account field
I have seen other people post this question and get some responses suggesting you can do this with a client script, but there is no further information on how to actually do it.If we set a SHN on an Account, when someone creates a Case and selects th...
How to make sure that the to do
How to use the world in which the to do to help us to get it now in a great time to help
Embed Platform analytics dashboard on portal for end users visibility
Hi Team, We have built a platform analytics dashboard for the table (security incident Response). and we want to embed this dashboard to CSM portal for end user visibility . Kindly suggest on same. Note: we tried creating HTML widget for same but did...
Resolved! SOW: How to set default "Records per Page" from 10 to 100
Hello, how I can set the default value of the "Records per page" from 10 to 100 in the Service Operation Workspace and/or in Workspace general?Best regards
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