After installing the Financial Services plugin when I try to go to the CSM Configurable Workspace, it is redirected to the Financial Services Workspace. The CSM/FSM Configurable Workspace is in the module list but not in the Workspace list an longer...
Working in the CSM module, and I know that the Customer Account form can display related information like Contacts, Cases, Contracts, and so on.I'm wondering if there's a way to also display active Projects associated with a customer account on this ...
Hello Guys,I'm working on a report where I need to filter records based on a variable called "Stop Date" within a Multi-Row Variable Set (MRVS). The requirement is to display records exactly 21 days before the Stop Date. For example, if the Stop Date...
Hi everyone, I need your insights. We’re encountering a couple of formatting issues in our ServiceNow instance and would appreciate your input:Bulleted List AlignmentWe've noticed that when using bulleted lists inside tables, the text doesn't align p...
Hi everyone, I wanted to bring up an observation regarding how hyperlinks and related articles behave when knowledge articles are translated in ServiceNow, and I’d love to know your insights. Scenario for context:How translation works in our portal: ...
Good morning,I would like to know if there are any alternative ways to import data from Talentia to SN that do not involve using CSV or XML files. In particular, I would like to know if it is possible to automate the process.If so, could you please p...
Trying to update portal background image, but keeps displaying the older one, even after updating.
Hello Experts, I'm looking for someone with experience in Dynamic Translation on agent chat to answer some questions/issues I'm currently having with this functionality. I've recently configured the Dynamic Translation with our internal translation p...
On our self-service portal we introduced approvals on certain catalog items.The links in the approvals menu don't work wrong link from Approvals menu/csm?id=approval&table=sysapproval_approver&sys_id=fe7f303287b26a109dffa7950cbb351bapproval page/csm?...
Hello All,I want to configure ATF steps for CSM cases created through email address note: emails addresses are stored in case routers not in the inbound actions I created few ATF Steps to create case through email, As of now case is getting created b...
Hi Community,I want to configure an Inbound Email Action to automatically create a Case in Customer Service Management (CSM) whenever a customer sends an email. My goal:When someone sends an email to a configured ServiceNow email address, it should c...
HiI would like to control the display of the portal header logo by role.I want logo A to be displayed to users with role A, and logo B to be displayed to users with role B.Isn't the portal header a widget? If it was a widget, I think you could set it...
Hi Team, We have upgraded plugin for Service Operation Workspace for ITSM Applications. from 5.0.2 to 6.1.7 for Xanadu version. But on Incident or Major Incident management record i can not see playbook option . Can someone suggest on same pls.Thanks...
I need to implement the functionality to close the PTASK based on the fields of the form in Closure Tab Realted List to validate if Training date is past date, Change is in reviewed or closed state and then only close the PTASK.Please help me with th...
I am currently experiencing an issue with a Guided Tour that I created for a knowledge article. The tour is functioning correctly on the detail record; however, it is not working on the main record, which is a sub-record.1) Detail View – Guided Tour ...