I create a Action Assignment for the Task [sn_customerservice_task] table to be able to open multiple record in one action.I am not able to open the record in multible workspace tab. GlideAgentWorkspace (g_aw) is not define.
We need to increment the filename for the screenshot/image attached in HTML type fieldCurrently all the screenshot/image are showing in same filename pastedimage.pngIs there any setup we can do to increment like psatedimage.png, pastedimage(1).png, p...
Hi all,I've created a custom assessment and survey widget as part of a GRC (Governance, Risk, and Compliance) project. The widget is designed to display all related survey records.However, I'm encountering an issue:When I click to open a record from ...
I'm working in the Virtual Agent Designer and want to display multiple records (e.g., from the announcement table) as individual cards, showing just the name and title fields. Ideally, these cards should support carousel-like navigation (pagination o...
Hi community, Here after submitting the request for a catalog item , it's not showing me the "show flow designer" related link in RITM. And in flow context it's showing me this in log entries " "Found mismatch in scope after flow engine done. resetti...
Hi guys Our agents would like to ability to load internal documents to a case. I can probably write an ACL to apply to all documents but that's now what I want. Is there a way have the option to select which ones to make internal at the attachment le...
When trying to run Dashboard reports inside CSM Workspace, I get the following error message and it will not display the report. "Method invocation failure for: com.glide.ui.list.graphql.listLayout.ListLayout::getAllColumns" This happens with my ID o...
Hi Community,I have created a custom Lead table in my ServiceNow developer instance, added necessary fields, arranged them using Form Layout, and added a module in the navigation bar for easy access.Now I want to know:Is there any way to make this fo...
Agents for USA and Canada canonly be able to see cases raised in NA. They will also not be able to see cases raised in other regions.To fulfill this criteria, can I use Query BR or ACL is only way to do it with full proof security?
I want to schedule a meeting in MS teams from ServiceNow. I have created a Flow Designer with the OOB action "Create Meeting" but it throws me an error as below:<Error: java.lang.SecurityException: Illegal access to getter method getLocalDateTime in ...
I have the following business roles. var groupName = "G2U%"; var typeName = "Organization"; var f = 1; //現在のキャラクタの下にあるすべてのuserを取得して、に戻ります var userGroup = new GlideRecord("sys_user_grmember");...
I want to remove unwanted topics from the virtual agent's topics in the csm portal.I set the script to return false in the topic condition, but it does not hide it.I have changed the permissions to “public” and deleted topic「Business support hours」, ...
I cloned the report widget, and tried to use it in my application. However, it displays an error. Does anyone know how to solve it?Error message:The widget shows this:
Hi Team,I'm actually facing an issue with Special handling note.The "short description" or the heading of the special handling note is not getting displayed in a single Line format in the popup window, rather than that, it is getting displayed as wor...
Where do I study CSM FSM , theory and implementation also ?
