How can I configure customer Information and customer Activity in Agent workspace for Case record?
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07-04-2023 10:12 PM
I have installed customer central plugin and I can see customer information and customer activity on interaction record in workspace but I don't see this on case record. How can I enable it for case record also?
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07-05-2023 09:17 AM
Hi @Neeraj31 ,
Hope you are doing great.
To configure the display of customer information and customer activity in the Agent Workspace for Case records, follow these steps:
- Navigate to the "Agent Workspace" module and open the "Configuration" tab.
- Locate the "Workspaces" section and select the desired workspace for Case records.
- In the workspace configuration, go to the "Tabs" tab.
- Click on the "Add Tab" button to create a new tab.
- Provide a suitable name for the tab, such as "Customer Information" or "Customer Activity."
- Under the "Content" section, choose the appropriate type of content, either "Customer Information" or "Customer Activity," based on your requirements.
- Save the configuration changes.
Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.
Regards,
Riya Verma
Regards,
Riya Verma