How can I customize the ${NOTIF_UNSUB} macro?

[Sebastian Rein1]

Hello everyone,
my first question here in the forum refers to the macro ${NOTIF_UNSUB} which is used in the mail template "Unsubscribe and Preferences".
The template provides a hyperlink with a predefined mailto content like:

mailto:xxx@xxx.de?subject=Unsubscribe from "Incident Resolved"&body=Sending this email with the predefined content in the subject and body will unsubscribe you from the notification "Incident Resolved"%0D%0A%0D%0AUnsubscribe:{"id":"498162a20a0a0b4b00725fb9e5b6aeb3","token":"c797e62132"}

How can I edit the mailbody in this hyperlink?
Unfortunately I couldn't find the macro in the platform and the documentation didn't help me either.

thanks in advance

[Christian_]

Hello, 

Product documentation : Email unsubscribe

Have you seen this one How to change the TO: address in ${NOTIF_UNSUB} or . ${mailto:} macro ?

[Sebastian Rein1]

Thanks Christian,
but the product documentation does not help.
It only says how to use it and not how to customize it.

[Christian_]

Ok, the second link to the KB article didn't help either? 

[Sesch]

Just a guess. try to define your own special code in the mail template, and dont use the ootb macro.

here you can define the subscribe link with code:

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/notification/task/t_Ad...

From there on you can define multiple other variables to fit your needs.

🙂