Hello everyone in the community! This is my first post. I would like to know about the CSM data model. In B2C, we use the Consumer table (used for raising cases) and the Consumer User table (used for logging in to the portal). On the other hand, in...
Hi,There was a requirement to add Additional fields in the standard ticket page like Description, Contact along with the fields visible. I configured those additional fields using Standard ticket configuration for case table in the info fields. But t...
hi Team,I have 2 service channels, one is in global (oob) and we have created one more service channel (custom application), in presence state available work items contains both global and custom application service channels.When agent is available a...
I want link to do the course Certified Implementation specialist - Customer Service Management Thanks In Advance
How to add options to attachment tab doocument options in CSM workspace.
#playbooks #playbookforportal I am trying to create a new content item for playbooks on portals. When I click on "try it", it just shows a page not found error. For context, I am trying to follow this exact tutorial. I have a record generator and usi...
Hi everyone, We get an Excel file from Dell that contains our computer assets and the contract they are associated with. We want to process that Excel file and do the following:Create a contract if one does not exist.On the Asset record, add the cont...
Hello All,Regarding the method "var cart = new sn_sc.CartJS();", if it is used twice within a short period by the same user, the same cart is returned.Is there a way to ensure a different cart is created each time it is used?Thanks & Regards
How to configure the Inactivity notification for problem recordI have created Inactivity eventand Notification on problem under who will receive - Assignment group of problem is working expected I also want to send the same notification to the associ...
How to configure the Inactivity notification for problem recordI have created Inactivity eventand Notification on problem under who will receive - Assignment group of problem is working expected some of the fileds depricated in who will receive / add...
Hi Team, I'm trying to fetch the count of total number of times the catalog item is used by the end user. Please help me the get the count. It is really required to fetch the report. Appreciate your answers ! Advance thanks, Chandana
Hi there, How to modify the calendar event fields configured in Workforce workspace to show certain fields from the tasks instead of the OOTB short description?
Hi All, Pls help to add user to Microsoft Azure AD group via servicenow flow designer using spoke and how to add errors by creating manual task only in the case of failure.
In CSM Configurable workspace, in the left panel Workfoce icon, on the calendar cards we would required to add an existing filed along with the short description whenever we hover on the card.Can anyone help me with the steps or process to achieve ab...
How to create a syntax editor macro to add a new function in script include?
