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Empty fields on case list view

Hello,I have a read-only group for cases, and this group has several roles, including sn_customerservice.sn_customer_menu_viewer and sn_customerservice.case_viewer (which is defined in an ACL: sn_customerservice.*).However, some fields appear empty i...

ammar_k by Tera Contributor
  • 291 Views
  • 1 replies
  • 0 helpfuls

knowledge

In the knowledge record the all the Recoed number is starting from "KB00" but some of the record starting from "KBB00" these all are opening in the global search But the knowledge record starting from "KB11" its not opening in the global search and s...

Group approval activity in workflow editor

Hello, I have a group approval that requires me to add more than 12 conditions, it was suggested that script the conditions due to limitations on the number of conditions we can add.  My conditions are based on a list of projects and groups.  I have ...

SarahBenkad by Tera Contributor
  • 338 Views
  • 1 replies
  • 0 helpfuls

Resolved! HR Skills Auto-Assignment

Hello,I would like to learn more about how HR Skills work for auto-assignment cases. I understand that it operates with matching rules and that these rules are linked to a Script Include. Could anyone provide more details on how I can assign an HR ca...

edupaz by Tera Contributor
  • 749 Views
  • 4 replies
  • 1 helpfuls

Single Sign On external user to CSM portal

Hi,We have the following use case: We are a service provider with customers using TOPdesk as a service management tool. They use the service portal provided by TOPdesk and log into TOPdesk. We want to establish a connection from the TOPdesk portal to...

RvdV by Tera Contributor
  • 468 Views
  • 2 replies
  • 0 helpfuls

learner

Hello everyone, I dont know which group to join, but Im new to servicenow and Im learning . Thank youJunore

Role for end users to see case type tickets

Guys , We have requirement to show case type tickets created by End users to see on portal. To show case type tickets created by them we tried with contributor editor role but still they are unable to see. Please guide which role we need to provide t...