No search result for Recommended Actions
I have configured Recommended Actions properly but still it is showing No search results. Any idea what i am missing here or how can i fix it. Thank you
Forum Posts
Add a description (multi-line) while attaching an attachment onto a case
We have got a requirement to add a detailed note or description for each attachment uploaded onto a case record always. We need this on CSM Workspace so agents can also view all attachments along with description on Workspace side. Any suggestions h...
Create a case from content item
We have a content item in the portal that is a link directly to a Google Form. However, I want a case to be created whenever this google form is submitted. Does anyone know if that's possible? I tried creating a workflow but didn't work. BrMarina
Advance reference qualifier is not working on Mobile UI browser
Hi,I'm using an advance reference qualifier - javascript:'u_portfolio=' + current.variables.u_event + '^u_match_selectable=true' . It is working fine on the Desktop, but it is not working as expected in the mobile UI browser. could you please c...
My dev instance is hibernating and not waking up? Kindly help?
My dev instance is hibernating and not waking up? Kindly help?
How to disable Virtual Agent disambiguation prompt for similar intents?
Hi everyone,I'm using ServiceNow Virtual Agent with NLU and I have a question regarding the disambiguation prompt.When I type the phrase "Show my issue log", the Virtual Agent responds with a message like:"I want to be sure I got this right. What ite...
Resolved! Part of the query has been ignored because of read security rules(ACL issue) for some users on All module for CSM.
I am facing below issue for some users. Please let me know how to fix this issue. Thank You.
Case routing through AWA is not working
Hello Team, I have created Queue and assignment rule to map assignment group and assigned to fields in a case form. But that is not working. please find the screenshots of my configuration and let me know for your suggestions
Urgent! Facing Problem in Virtual Agent file picker and roles
I created a virtual agent flow for a custom case table form base case table where I am asking for attachment from the user, I am applying VA script to add the attachment to custom case table For admin it is working as expected i.e it is attaching th...
"Part of the query...." message when loading a dashboard
I have a user receiving this message when loading a dashboard: Error MessagePart of the query on u_change_ticketing has been ignored because of insufficient access for 'query_range' operation on u_change_ticketing.u_assigned_to_bpoError MessagePart o...
CSM: interaction_related_record
Hello I found a strange behavior: If I create a "interaction" and based on this, creating a "case", based on "case" create a "incident", based on "incident" create a problem. Every relation is saved in "interaction_related_record" But if I st...
Data Sync from servicenow to an external system
Hi All,How to achieve data synchronization from ServiceNow to external system via snow mirror. Thanks
Data Sync from servicenow to an external system
Hi All, How to implement data transfer from servicenow to an external system via kafka. Thanks
How to make sure you are you to be happy to hear that
How to make sure you will get the to help you with the to do to help you to be happy with the to do
How to manage contract information in the Customer Portal by authorizing each customer group
I would like to set the permissions for BtoB customers to view their contracts in the Business Portal (from Yohohama release) on a per customer group basis. For example, Contact A from the General Affairs Department has Contract A-1, while Contact B ...
