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Parm1 not fetching for SLA flow

Hi Gurus, We've a strange situation here where our instance is domain separated and we're trying to use an OOB SLA notification flow, but it's not working. Please see below for full details: Our Domain Hierarchy is as follows Global  TOP  Enterprise ...

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Nagen by Tera Contributor
  • 477 Views
  • 3 replies
  • 0 helpfuls

Does Read-Only Access to Customer Data Require a CSM License?

Hi everyone, I need some clarification regarding CSM licensing. In our instance, we have users with who work operational account manager who only need read-only access to customer-related data (users, RITMs, tasks, changes, etc.). Do these users stil...

aymane by Tera Contributor
  • 324 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to clear the field value based on another field

Hi Team, I have two fields on case, one is Region(custom field) adn second one is Assignment group.Now In Region field if we select UK as region, in Assignment group it will show only UK based groups.  this one is working fine Below is my script incl...

Gopal14 by Tera Contributor
  • 853 Views
  • 4 replies
  • 0 helpfuls

Resolved! Mobile number limit

I have created mobile number variable on record producer and type is single line text, as of now letters and numbers both are allowing to enter, so I tried with Variable attributes - max_length=10it is restricting length 10 but it is allowing both nu...

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suresh101 by Tera Contributor
  • 782 Views
  • 6 replies
  • 1 helpfuls

Resolved! Need to make all the fields read only on a form using UI policy

Hi Team, I Need to make all the fields an interaction form read only when the state is closed for SOW view.am trying to do in UI policy, instead of adding all the 12 fields in UI Policy action, i need a script to write in the run script and to achiev...

Resolved! Company or account for internal clients

Hello everyone,In our company, we receive requests (cases) from external customers as well as requests (cases) from internal customers. I'm trying to figure out the best way to identify internal customers who belong to the same company.Should they be...

Vanessa2 by Tera Contributor
  • 500 Views
  • 1 replies
  • 1 helpfuls

Create Case from Teams - CSM

Hi all,There is a requirement to create a Case from Teams. The common case would be creating a Case by integrating Virtual Agent with Teams, but are there any other methods? Thanks.

shun6 by Giga Sage
  • 432 Views
  • 1 replies
  • 1 helpfuls

CSM/FSM Workspace Landing Page slowness

Hi All,When we open CSM/FSM Workspace Landing page user getting too much slowness.  We have 2 Instances; one instance is base, and another one is Target. Base is Loading with 12 seconds and target is loading 30-40 sec. We migrated workspace customiza...