Track how many cases were still open (WIP) in each month, broken down by how long they have been open.X-axis: Month (Last 12 month)Y-axis: <60 days ---> Cases assigned and not closed during that month, with opened date should be less than 60 days ag...
We're currently experiencing issues with Personal Developer Instances (PDIs). Our team is actively working on a resolution. We appreciate your patience and apologize for any inconvenience. I m not able to load PD instance
Hey all, I've been exploring the Order Management offerings from ServiceNow, and have received a few conflicting messages, depending on who from ServiceNow I speak to. In Vancouver, ServiceNow offers three different Order Management applications:- sn...
Hi all, On the csm side of servicenow when I view a case the account placeholder is empty even though I selected a company after submitting the case. It also shows up the same in the backend until it assigned to agent. Any help would be appreciated ...
Hi everyone,I'm new to the ServiceNow platform and I'm currently exploring how to build and understand CRM functionalities within ServiceNow. My goal is to learn how to create custom CRM applications, including objects like Customers and Cases, estab...
We have ServiceNow TPSM Pro...Question on the best approach. What is the best approach in ServiceNow for creating standard workflows to deliver an end product to our various customers when the request a device from the catalog.Example: Pick equipmen...
Hello, we have discovered that certain Publications have been published recently in our Production instance without a unique Notification. Usually, a notification labelled "[PUB number} notification" is created once the Recipient List is refreshed. Y...
We are using the Buy Item POST API in ServiceNow to place order requests. We now need to add custom validations (such as checking currency and vendor values) before the request gets created. Currently, validations are happening after the request is c...
Hi everyone,we are working on configuring AI Search in our ServiceNow instance (Xanadu version) to include external content, specifically articles from Confluence Cloud, in the search results.We have IntegrationHub available and have successfully set...
Hi All,How to establish a connection between vrol and servicenow , so that servicenow can receive transaction data from vrol. Thanks
How to download CSA ebook?
I'm working on a requirement where, whenever a case is created in ServiceNow, an email notification should be triggered. The email body needs to include a direct URL link to the same case record, but on a different/external platform.The URL format is...
I want to create a view on the CSM Case table (sn_customerservice_case), and from that view, display fields from the Product Model table (cmdb_model), into which I have imported some data using the 'Load Data' module.
Hi Team , agent name is not showing in agent field , its a reference field and its refrencing to user table .i found there is reference qualifier running on javascript:'sys_idIN'+new sn_shift_planning.ShiftPlanningUtils().getAgentsManagedByMe()...
Subject: Declarative Action button not triggering modal popup in CSM WorkspaceBody:Hi Community,I’m working in CSM Configurable Workspace and facing an issue where a Declarative Action button is not triggering a modal popup as expected.Here’s what I’...
