Hi all, The requirement is to bring the below Related Records tab in CSM/FSM Workspace. Currently, it's available OOTB in Service Operations Workspace. Any idea on how to achieve this. Thanks,Sreesh Surendran
I am trying to use the created data source in default value of filter component however, it is not working. Trying to add the default value as plans assigned to logged in user but I can see the default value as unavailable option. Data source select...
We are integrated with ATM monitoring system. Based on the incoming alerts we are creating case-->Incident-->Dispatch (wm_task). From dispatch table we are sending dispatch requests to external dispatch system where engineer will go and visit the ATM...
Customer service application, Chat, Account, Contact.I am sure that from Customer service app and from a chat, it is in the documentation. But which is the third one? And why every test practice suggests cust.ser.app, an account and a contact and not...
I'm seeking guidance on setting a specific page which is https://apkinbox.net/apk/acting-lessons/ as my static homepage for my website. Can anyone share the steps or offer advice on how to achieve this effectively?
csm portal copy attachment at the time incident creation not opend attachement but once case created case incident attachment working as expected please guide thank in advance
Hi All/ @Ankur Bawiskar / @Sandeep Rajput , What is the OOB behavior if user is not present in system & HR agent click skip verification how opened for, Subject person fill will be populated ? Let's agent want to manually enter the user name which is...
Tables extended from a case cannot be updated from the CSM workspace.sn_customerservice_tr_case is a table extended from case. ACL is not set.
Hi Everyone,Below is my flow: step 10&11: I am executing parallelly "Ask for approval" and update its state as "No longer required" for that i have create approval record with passing group record reference and assign to one of the group as bell...
Hi everyone, I'm attempting to use Robust Transform to process an Excel file and do the following in this order:Using a contract number on the Excel file, create a contract on ast_contract if one does not exist.Using the computer serial number on the...
On the case record we have attachment icon, and while preview the attachment it is showing an error but I want to preview the file before downloading is there any possibility? In the attachment table, the file content type is application/octet-stream...
The "Related Search Results" are coming up empty regardless of what's typed in the Short Description for the Case. I've tried Default Sources and every other available selection in the drop down and continue to get the same "No matching..." result. ...
I have the Email Template icon works fine on my PDI but in dev instance i added it using the UX Screen Collection "Email Template" and add a new record in UX App Route so it appears but with doing nothing. So anyone can help on this, how can i make t...
I want to have my Case Number change color based on Business Elapsed Time. Lets suppose if the business elapsed time is >75% the Case Number should appear Red on the list view on Workspace.I tried using Field Styles but it is not working on Workspace...
