Hi folks, I've been asked to learn about Agent Workspace, more so from a user perspective, what can it be used for, what can it do, I guess the basics really in terms of what customisation the average user will have and be able to setup and then what...
Hello Community,Thank you for previously sharing the list of topics under the CRM Suite in ServiceNow. I truly appreciate your guidance. The topics I received were:Customer Service ManagementField Service ManagementSales and Order ManagementSale and ...
Hi, Is it possible to disable the login and register pages in the CSM portal? We are retiring our customer portal and would like to prevent users from logging in or create new accounts after a certain date. Thanks
When i open the case in platform view, i can see 4 form sections on the form. But when in csm configurable workspace, one section(major case information) is missing/not visible.I have already added that section to "workspace " view using form layout ...
After upgrading to Yokohama, we noticed that when opening a case via the Parent Case link in CSM/FSM Configurable Workspace, the form layout is different from the original case. It shows extra tabs, unexpected fields, and some fields are missing or r...
Could you tell me how to do this step by step?Criterion 3 - Notification of Request Overdue by More Than 3 DaysCriterion 3.1 - Notification DataSending Rule: When the request exceeds 3 days after the expiration of the defined SLA. (Fired only once)Re...
How do I create a notification that the SLA is one day away from expiring?
Hi, Unable to set the "system" field mandatory. The mandatory field accessed via form design is set to read only. Checked ui policy, client script, acl and business rule but field how this field was set to read only. please help attempted to set th...
Hello Experts, I'm currently trying to configure the Dynamic Translation for our agent chat but I'm a little confused with how to proceed.I've followed the documentation on https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/adm...
Hello everyone, I have the following issue.I have attached a PDF file to one of our knowledge database articles. As admin I can see and download it without any problems.Now I have a user with the external role, who can see that a PDF file is availabl...
Making use of the global search capability on the portal home page ( csm, industry,... ) it will correctly show me - now assist based - to the right answer. When opening the source KB article, it is precented as a classic form and does e.g. not show ...
client script written onchange of - account owner variable - list collectorfunction onChange(control, oldValue, newValue, isLoading) {if (isLoading) {return;}if (newValue == '') {var myListCollector = g_list.get('ten_cloud_account_name');myListCollec...
Hi ,my CSM application is fully scoped application ABCD . x_i<app_name>.abcd , under this scoped application 10+ Major tables created, extended sn_customerservie_casewhen I create fields on sn_customerservice_tasktable : sn_customerservice_task ...
Hi All, So we have the OOTB "sn-component-workspace-customer360" in the table [sys_ux_lib_component] Have you guys ever been able to create a custom component for a Ribbon? Does it necessarily goes thru coding in VS Code and etc?Is there an easier pa...
How to add quantity and attachment from catalog form in csm portal to related SCTask, after submission of the Request ?I want to add the highlighted quantity and attachment from the catalog form in csm portal to respective RITM, specifically to rela...
