How can i make incident fields read only if state is closed in Agent Workspace?

[kalakaramad_20]

function onLoad() {

//Type appropriate comment here, and begin script below

var fields = g_form.getEditableFields();
alert(fields);
if(g_form.getValue("state",'closed')) {

for (var x = 0; x < fields.length; x++) {

g_form.setReadOnly(fields[x], true);
} } }

USED THIS SCRIPT | BUT NOT WORKING

[jaheerhattiwale]

There might be table.* And table.field_name ACLs present before. So do adjust the ACLs if present with role and the state condition 

[RaghavSh]

@kalakaramad_20 do you wamt it just for agent workspace or all views. If  you want for all views ACL will work fine as suggested by @jaheerhattiwale . Share screenshot of your ACL if possible.

[kalakaramad_20]

Done in client script but its not working.

state is closed But the Fields are editable.

[jaheerhattiwale]

@kalakaramad_20 if you want to try with client script then update the script as below

var fields = g_form.getEditableFields();
alert(fields);
if(g_form.getValue("state") == 'closed') {

for (var x = 0; x < fields.length; x++) {

g_form.setReadOnly(fields[x], true);
} } }

Please check if closed state value is closed or anything else

Please mark as correct answer based on impact

[kalakaramad_20]

No Impact Sir