I am using the Case compose email feature to send an email to over 100 recipients. I have the email addresses in a word document, separated by a ';'. But when I cut and paste them into the To: field, it treats them as a single email address, which it...
Hi Team, I am getting 'Undefined' message below.Kindly help in resolving the same. function CallContact() { var authorityrole = []; var gr = new GlideRecord('customer_contact'); gr.addQuery('sys_id', current.contact); gr...
Hello,I want to add for different Customers different logos in CSM Portal (Vancouver Release). Do you have an idea how can I manage that?Thanks a lot in advance for your help.BR Nicole
Can I create a case or incident ticket based on what a user chats with in Teams?
In workspace, on the case form I duplicated Customer Information tab and renamed it account information. On account information tab, I want data related account selected on case eg. lists, pie charts, etc should show data according to account selecte...
If a user clicks on a link to a catalogue item and they are not logged in they get the following error You are either not authorized or record is not valid. Is there a way we can change this to something more useful - such as "Please can you login ....
Is there any way to prevent specific data in the Master table from being displayed on the portal without deleting the data?
I have added a condition for approve ui action only showing one catalog item, which is working for the form button but for the list context menu, it is not workingcurrent.sysapproval.cat_item == "sys_id of catalog item".@Ankur Bawiskar could you ple...
we have created approve ui action button for approval table and that button has to be displayed only for one catalog item
Hi Everyone,We have more than 2k knowledge articles, there is an image present in the template present in the article body for all the articles that needs to be removed.I have written a script and I am storing the value of the Article body field (in ...
HI Team, In Below script IndexOf is not working. its always getting passed and control is going beyond IF loop even I ave out condition as if (authrole.toString().indexOf(pasa) == -1) .. This means if record is not found it should go but its going...
Hi all,I have requirement on the portal side. Basically I have a link button which returns to a interceptor page for two catalog items for example : Iphone 15 and Samsung S22.Now, the requirement is, if the logged in user has iPhone 15 inventory, the...
Hi Team,I want change color of text present in menu item and my profile section.and one more thing is when i created mega menu in esc portal it will not show list of tickets created by filter list. Thanks
Hello experts,We are working on the CSM where on the CSM portal we wanted to show only the cases which belong to logged-in users only.Below there is an example which may help you to understand the scenarioExample:Account - XYZContact - Yogesh PatilCa...
We have a contract which currently has a Stage (stage) as Draft, and Status (substate) as Awaiting Signature. However, after approval the signature has been obtained offline instead of signing the documents generated with Adobe Sign. Since the e-Sign...
