Hello,I have a button at the Case (sn_customerservice_case) table that generates a PDF related to this case. I send this generated document for approval. What I need to do is to have this attachment not shown in the case record if it is not approved....
Hi, I have 2 widgets. I want to send a data to other widget. in second widget data is not coming. Widget 1: HTML: <button class="btn btn-primary action-btn pull-right" ng-click="selectItem(item.u_zoom_link)">Register</button> Client script: $scope.se...
I am trying to get the list of values for a reference field to display in alphabetical order and for each value to display on a new line. Attached is how it currently looks, below is how I would like it to look:Supporting AnalystAbel Tuter,Tamara Dec...
How can I increase the width of the Available and Selected slushbucket columns in the Personalize List option so that the field names I want to add and/or move for the list view are not cut off by the boundaries of the box? This is so that the end us...
I have a field in my form that is used to show when a ticket is resolved, I need this field (when active) to be set to the current date/time Tried the dynamic field in UI builder but this didn't work for some reason
Hi all, In the above UI Page, I've certain requirements to be done: 1. In the action field - I have three values "Add", "Modify" and "Delete": If the associated case does not have any Request created - show only Add option, else the other two optio...
We want to exclude certain users from the leader board in our CSM Community. For example, we have an employee with a lot of points and we don't want that employee to appear on the leaderboard.What is a method that I can use to exclude the employee fr...
I am learning the CSM essential course now. There is word called 「case task services」 and I couldn't find the definition in the text. Please tell the answer. Thank you!
Hi team,In the work bench form "resolve" button is not visible. Please help me to find the button.Regards,Manasa.
I have a case record which is created manually then have a task below the case, where in the case and task is related with the case number (u_tow) and when i create a case we have mandatory fields like description, requirement,location.After filling...
Hey there folks, I wanted to know that how can we remove the writing that appears in a colored background in the priority Field in HR agent workspace.Here is a small glimpse of it circled in blue ink:The issue is circled in blue inkI want to get rid ...
Hello, I configured 3 skill levels for MS Outlookk:- Low: value 1- Medium: level 5- Expert: level 10 And I configured AWA based on these skills, for self-service channel. I assigned MS Outlook Low skill to one of agents and Expert skill to another...
Does anybody experienced anything like this?We have a multiline field on the Case table. When the support engineeer types in this field in Agent Workspace, the cursor randomly jumps out from the field to somewhere else which is very annoying.It start...
On the CSM Portal landing page is it possible to have specific details for a customer on this landing page? Like current service inclusions pulled from their account/contract
