We have setup a database view to get a list of software installed on servers with their current version & lifecycle phase. We have used below tables. The problem is, the records seem to have duplication where multiple record with the same software an...
Hi, Is Inquiry is separate module OR is it like sub-module in CSM like complaint (not sure if sub-module is correct term or not) ?
Hi everyone, I am currently facing the following challenge and wanted to ask if anyone has an approach on how this can be implemented.We currently have a CSM portal (B2B) in which customers can use various services. As "managers", sometimes we work o...
Hello everyone!I've created two chat-type channels to segregate logic for different environments with distinct conditions. However, when I attempt to connect an agent from different virtual agents, only one channel is functioning.Separately, they al...
Hi Team, Please suggest me how to integrate Servicenow with bullhorn through file transfer. Integration with Bullhorn for Master data(Account and Contact)As a Customer Service Manager , he wants to enable Integration of Bullhorn System with ServiceN...
This has got to be a fairly universal challenge, and I'm curious how others have handled it. I work in a regulated industry, and we had a recent audit finding of "you lack objective evidence that a submitter has signed off on your resolution before ...
Hi All, We are trying to push the comments to Webex through REST message, what we had observed is that when we add the comments added from portal it is showing in case form but not fetching them to push the comments to Webex space but through form an...
Hi All, There have been comments been added to the ticket through emailWe are working to pass the latest comments to the Webex space through POST HTTP Method.The content-type of the HTTP Method is application/JSONBut it is throwing an 400 status erro...
Hi all, I cloned a simple list widget to show list of records of a custom table in service portal . It is displaying. , in the custom table records there is a reference field (sys_group). Now the requirement is if the current logged in user is belon...
On the Purchase Order Table I want to show the functionality called "receive" on custom made Status on the Purchase Order form, Receive UI action ideally OOB works when the state is "Ordered" but I want the receive UI action work when Status is "Appr...
Hi Team,We have an OOTB reference field 'Account To' on Account Relationship table. There is already a advanced reference qualifier written as below which works fine but we need to restrict below to only show parent accountsjavascript:var ret='...
Hi Team, In customer_account table we have a field called as 'Partner'. When we scroll down to the related list of account form, we see a related list called as "Account Relationship", in that we see a "New" Button. Requirement is when an account is ...
I have a requirement to change the label of the "Submit" button to "Punch Time" in a specific record producer. How can I do that?
Hello everyone, I'm currently exploring Service Portal and I have a requirement to integrate a UI Builder page within it. Is there a way to embed a UI Builder page inside a Service Portal widget and facilitate communication between the parent (Servic...
Hello!how do i hide a Service Catalog item on Service Portal but make it available via a url?, Right now when i make hide it on Service Portal it gives me a invalid item error when i try to access it via a url.
