How do I add the sn_customerservice_case table to my scope?

[hm69]

Hi there -

I don't see the sn_customerservice_case table when searching for it from Metrics > Definition > New.  It turns out that the list shows only tables and database views that are in the same scope as the metric definition.  Is there a way to add sn_customerservice_case to my scope (I already created a new Local Update Set to capture my changes). 

Thanks, Hugo

[Alberto Consonn · Accepted solution]

Hi,

For scoped applications, you need to add cross-scope access to your application. in the menu type Application Cross-Scope Access.

Refer to the following official documentation:

Define cross-scope access to an application resource

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[hm69]

Thanks.  I'm curious, when searching for tables from the New Metric form, why does Incident show up and not sn_customerservice_case.  I don't see Incident even shows up in the cross-scope screen.  Customer Service is a rather large Application, shouldn't it show? 

[Alberto Consonn]

It should show them as well, so you need to check your own Application scope (in addition to cross-scope access privileges). Please refer to:

Application scope

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[hm69]

Ok, I see what's happening.  You have to create the Application, and then create the Local Update Set for the Application you want.  Now I can see the table, sn_customerservice_case.  

Thank you.