How do I copy/clone a knowledge base?

Urdana
Giga Contributor

Hello,

We are trying to either of these things"

1- Clone our knowledge portal within ServiceNow which contains several knowledge bases.

2- Copy or clone an individual knowledge base to save it with a different name.

We read all that we could find in the product documentation but to no avail.

Can someone please help?

Thanks!

 

7 REPLIES 7

Sarup Paul
ServiceNow Employee
ServiceNow Employee

Hi.. What is the business need driving this?

Urdana
Giga Contributor

Thank you Sarup - I need to clean the articles up but we need to keep the original knowledge bases as they are. We are trying to clone the knowledge homepage with all of its knowledge bases so then we can have two different types of articles depending whether we will publish each.

I hope this helps you.

Thanks!

I'd recommend going through the articles and leaving them as drafts.  Then when you are ready publish them.  

Thanks. I am referring to something else. We need two copies of the same article.