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Service bridge advanced transform scripts

If state in provider incident is on Hold I want to update assignment group to software using transform in service Bridge.It is incident to incident mapping.Please help me with scripting in transforms

Sheetu by Tera Contributor
  • 286 Views
  • 1 replies
  • 0 helpfuls

Now Assist AI Tools of type retriever report an error

{ "error": { "sourceErrorResourceName": "getActualDuration", "sourceErrorMessage": "Error: Cannot read property \"ragResponse\" from undefined,Detail: Cannot read property \"ragResponse\" from undefined", "sourceErrorResourceId": "337f2a741b65ae10b3a...

Dennis21 by Tera Contributor
  • 355 Views
  • 2 replies
  • 0 helpfuls

Deactivate a sub page in Service Operations Workspace

Hello, I'm trying to deactivate the subpage "Record Information" in the Contextual Sidebar in the Service Operations Workspace. I removed the active flag from the Ui Builder by going to the subpage settings, but I still see the icon in the record for...

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Maddalena by Tera Contributor
  • 325 Views
  • 2 replies
  • 0 helpfuls

Data visualization on Customer Service portal

Hi!  Is it possible to add data visualizations on the customer service portal? The requirement is to be able to show e.g. a graph with cases closed per month, and that the graph should show only the cases for the company of whom the logged in user is...

Tanja Holm by Tera Expert
  • 698 Views
  • 3 replies
  • 2 helpfuls

Unable to update flow using update sets

So we have a flow A with 95 steps on dev instance and we have already imported it on qa instance. After making some changes and capturing them in update set, and retrieving it on qa instance. After previewing, no error is thrown and committing, it do...

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