Open position- ServiceNow Workflow Configurator / Designer – ITSM / CSM
Good afternoon! I am searching for a ServiceNow Workflow Configurator / Designer – ITSM / CSM for a full-time position. Please email me at mriley@verticalrelevance.com
Forum Posts
Client Script to Filter Choices Works in Back Office but Not in CSM Workspace
Hi everyone,I'm facing an issue with a client script that filters the choices of a field based on another field's selection. The script works perfectly in the back office (classic UI), but it doesn't apply the filtering in the CSM Workspace.Here’s wh...
Resolved! I need to remove this support option.
I cant seem to find an answer on how to remove the "Create case for a product" option completely, does anyone know? Bonus points for helping me rename the "Create Case for Install Base" button as well
Virtual Agent on CSM portal showing create an incident topic
Hi All, I'm facing issue to deactivate "Create an Incident" option from CSM portal, when I search anything and it doesn't work it shows user to Create an Incident. I need to deactivate from CSM portal only Thanks,Sarthak
Field/column is not visible on a list view widget on service portal for customers (external role)
Hi,We have a widget in our customer service portal that, when clicked, opens a list view showing the list of cases (sn_customerservice_case) with fields selected in the corresponding view (csp). There is a request to include one more column in this l...
Need to show "Add" Button for Custom Related Lists for Complaints
Hi all, The requirement is to show only "Add" option in the related list for Complaints table. I have tried creating custom relationships with required query from parent table to current table. Please find screenshot below. Also, the list should sh...
Linking Incident notification to another portal.
Hi Team, When I receive an incident email notification, and I click the link to the incident ticket, then I am directed to another portal, where I can see the latest information on the Incident ticket, and I can add additional comments to the ticket ...
Workspace view based on assignment group.
I want to create a link for the workspace tied to the assignment group. This link should direct users to a view where they can see the tasks of their specific group. The view should be dynamically generated based on the assignment group's sys_id, sim...
Localization: Declarative Action Label on CSM workspace not translating
Below is the action assignment record for a related list declarative action. Here you can see I have added payload label as translatable, also OOTB we do have translation record for 'add' in sys_ui_message table but still it does not get translated!A...
Resolved! "Question" choice in subcategory visible when category is empty or None in case table
Hi all, We have a requirement in Complaints table where once the Category is empty or selected "None", the subcategory shouldn't show any choices except "None" or empty. but OOTB we could see "Question" choice visible in the list of subcategory choic...
RITM Stage Getting Set to "Cancelled" When Creating Case via CSM Request Integration
Hi all,I’ve implemented a custom integration using the Users Request to Case extension point in CSM (sn_cs_sm_request.CSMRequestIntegrations). The goal is to create a Case for each CSM Request automatically. I’ve created a Script Include that is invo...
How to send Notification when a knowledge article is submitted to me for approval for retirement
How to send Notification when a knowledge article is submitted to me for approval for retirement so that I can review the article and take the appropriate action.example notification what it will contain please guide me stepsThanks
Resolved! Copy transcript from the interaction to the Incident - Agent workspace/Agent chat
The below BR is working as expected but it's copying the transcription twice in the work notes of the incident. We want copy the chat transcript from the interaction record to comments field of the related incident . We have written an After BR on in...
Resolved! Unable to hide New Button on related list in CSM Workspace when parent is Closed
Hi,I want to hide a NEW Button on related list in CSM Workspace whenever a parent Case gets closed. In a Native UI I am able to achieve it by using List Control. But in CSM Workspace not able to achieve. I have also tried an option of UX declarative ...
UX Banner Announcement feature is not working as expected
Hello Everyone , When the user clicks on UX Banner Announcement and create the announcements and then select 'show for' field as users with specific group than the announcement should be visible only to that group members. But this is not working as ...
