Show Field on Calendar Event popup

Hi All,I had a task to Show Number field on Popup . On calendar , if you click on any event it shows a popup and need to add number field on it  . Kindly help me on achieving this.Thanks in Advance

Bulk SLA Creation and Linking to Contracts via Transform Maps

Use Case OverviewAutomatically create and link Service Level Agreements (SLAs) to Contracts in ServiceNow by processing bulk data via a Transform Map. The process ensures that SLAs are created if they do not exist and are immediately visible in the S...

Hide Inbox Icon in CSM Workspace

Hi, I need to Hide the Inbox Icon in the CSM workspace. I have already check the document and also de-activate the Inbox Variety but it don't work. Does anybody have any configuration solution for this problem? I don't want to use script to remove it...

UI actions are sometimes not visible in CSM/FSM workspace

Hi All  I am having issues when making UI actions visible in CSM/FSM workspace. Some times it doesn't work at all and the next day all of sudden you see the UI action button is now visible. I have tried created my own button which worked but however ...

How to access 'Attach file > From record' UI Action/Form Action on an Email Draft from Workspace

In a Workspace (CSM Workspace for example), when you open an existing/open task record, there is often a button at the top next to Save, Close, etc. called 'Compose email' that will open up a new Email Draft record in a new workspace tab. On this Ema...

Can anyone help me create s search in SNOW Workspace that search following Reports

Create s search in SNOW Workspace that search following Reports

Share Your Insights - Survey for Product Improvement

Hi everyone,   We're looking for admins and developers (or similar roles) who have deployed features/functionalities in a CSM implementation to complete our Product Research Survey. The insights from this survey are critical in shaping the developme...

Dom Manipulation issue

Hello folks.                      I’m facing an issue with DOM manipulation. The requirement is: based on the value selected in the Service field, I need to populate the related Name in a specific tab of the Case record. This tab should display the n...

Enable Agent Assist for Custom Case Type in CSM/FSC Configurable Workspace

Hi,Out client has a Case Type for which Agent Assist has to be enabled on CSM/FSM Configurable Workspace. I have followed the steps provided in the link below. This still did not work. I was able to get the icon in the contextual panel. But clicking ...

How to raise CS ticket without informing Client

Hi Team, I need assistance on the steps to raise CS ticket without informing Client. 

Blocking access for custom created portal except mentioned IP Address.

Hey folks, I had created one custom Service Portal in my PDI. Now I want that Service Portal to be accessed only with the mentioned IP Range, let's say only for my office Wi-fi.  I followed the exact same procedure as mentioned in the official Servic...

I have a requirement where i have to Move the state of the demand from Submitted to Qualified state

I have a requirement where i have to Move the state of the demand table record from Submitted to Qualified state. when all the task that was created in the Submitted state is closed complete or Closed skipped. I've written a After update business rul...