How do I copy/clone a knowledge base?
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‎04-04-2020 03:20 PM
Hello,
We are trying to either of these things"
1- Clone our knowledge portal within ServiceNow which contains several knowledge bases.
2- Copy or clone an individual knowledge base to save it with a different name.
We read all that we could find in the product documentation but to no avail.
Can someone please help?
Thanks!
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Knowledge Management
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‎04-04-2020 06:14 PM
Hi.. What is the business need driving this?
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‎04-05-2020 03:20 PM
Thank you Sarup - I need to clean the articles up but we need to keep the original knowledge bases as they are. We are trying to clone the knowledge homepage with all of its knowledge bases so then we can have two different types of articles depending whether we will publish each.
I hope this helps you.
Thanks!
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‎04-05-2020 03:40 PM
I'd recommend going through the articles and leaving them as drafts. Then when you are ready publish them.
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‎04-06-2020 11:10 AM
Thanks. I am referring to something else. We need two copies of the same article.