How do I copy/clone a knowledge base?

[Urdana]

Hello,

We are trying to either of these things"

1- Clone our knowledge portal within ServiceNow which contains several knowledge bases.

2- Copy or clone an individual knowledge base to save it with a different name.

We read all that we could find in the product documentation but to no avail.

Can someone please help?

Thanks!

[Sarup Paul]

You can use Version control (part of Knowledge Advanced plugin), so that your existing articles are still published, while the newer versions go through the updates and approvals. You will not need to clone the Knowledge portal. 

[Sarup Paul]

Sorry for the late reply.. I'm still not sure, why you need two copies of the article? Is this for a different access level / geography, look and feel etc.? We have OOB ways to support these asks. 

[Namrata Khabale]

Hey ,

Refer the Links it might help you:

https://support.zendesk.com/hc/en-us/community/posts/360039243013-Cloning-Knowledge-Base-Articles

https://community.servicenow.com/community?id=community_question&sys_id=58500ba1db98dbc01dcaf3231f96...

Kindly Mark Correct if this solves your issue and also mark  Helpful if you find my response worthy!

Best Regards,

Namrata