How do non-admin users access to Email of System Notification?

[Khanjan]

Hi there,

I went through a lot of SN docs and questions on community and yet, I have not been able to find the solution. So below is my query:

I have the SNow instance accessible to only internal users and Customer Service Management for B2B customers.

So having the admin role, I can see the Email Notification (System Notification>Email>Notifications) on my internal instance. However, non-admin internal users cannot access to Email notifications. Please see the images attached to this query. (image1 with admin role, image 2 with non-admin role)

1) Do I need to change roles to my internal users to receive Email Notifications? If yes, then which roles?

Current roles with internal users: snc_internal, sn_customerservice_agent (sn_customerservice_manager)

2) If it is not related to roles, where and how do I make changes so that non-admin internal users can access Email Notifications whenever an email is sent to the external users (customers)?

Hoping for the support!

Thanks in advance,

Khanjan

[Khanjan]

Hello Paul,

Thank you for the interest.

The use case was Customer Support Agent should be able to create, modify the Email to their customers from the SNow instance.

Email is not activated on Agent Workspace at this moment.

However, this is already resolved. 

Thanks,

Khanjan