Customer comments are not syncing with the incident from the case. The scenario is: when Customer One creates a case and adds additional comments, those comments sync correctly with the incident. However, when Customer Two — who has the same roles — ...
Hi all,To edit form fields and sections in CSM/FSM Configurable Workspace, i have navigated to Native UI Case and configure --> form design--> selected Workspace and tried modifying the sections and fields, Even though i modified i could not see chan...
how to call script include in business rules and which types will be used after before async or display ?
Hello All,I need help to understand how this product inventory works and how it will be helpful to customers. Please explain in detail the total structure of inventory like Product inventory, CI and Install base item. How we are using product offerin...
Hello Everyone,I’m currently working on a data migration activity where we need to calculate SLA/OLA manually, rather than creating SLA definitions.I have a few queries regarding this process:Where should we store the SLA breach status manually?For e...
Hi team,I have some de_duplication tasks that are remaining in PENDING State after the remediation.Can someone help to handle this issue ? THanks
Hi,Have a requirement to create a list action assignment " create case " in csm workspace and if I click on it it should open the new case record form ..I have updated the payload with view details but for some reason it is not opening in the correct...
I am making a notification to the user and in the subject there is the name of the Record Producer in English, I am using ${catalog_item.name} and I wanted the name of the Record Producer to appear in Portuguese, how do I do this?
Hello Community! Hope you can help me with this issue I'm having: I have a record producer with a Multi Row Variable Set, inside this MRVS I have one Multi Line Text field. When I add a new line in this field, there is an error when submitting the f...
Hello Folks, I want to put a dynamic hyperlink with the dynamic text in notification. Below is an example: Table: announcement fields: details_url, details_link_text (URL given in the field) var URL = current.details_url; (normal text) var link = cur...
An Actual Times Details data was added to the release list screen of the workspace, but the Domain changed. What is the reason1.The domain of the current case is AAA. 2.After creating Actual times details, the domain changed to ABC, and the current l...
Hi Team, I have the scenario to edit the playbook record generator once it is completed in the playbook activity, Can we make that possible since that is intended to use for record generation, can I get any suggestions? Activity Name - Select transac...
I created a new Incident, made sure the Priority was 3 and assigned the Incident to an Assignment Group. I was expecting the SLA - Priority 3 response (4 hours) to be applied to the Incident when I submitted it. Instead the SLA - Priority 3 resoluti...
how should I create a yearly or quarterly reports on timecard table in the place of weekly
In Field Service Management Workspace, while modifying the order, after modification when order is submitted, while in the modification order the modified product is being shown but order is not getting updated in product inventory or in product char...
