Hello, I have installed CSM family plugin in my dev instance and planning to create a new case type but not able to see case type menu/table. I can see Cases but not Case type.Any additional configuration needed to get case type table? Thanks
If we purchase the CMS standard， we can also use ITSM for free or need more fee for it？
Hi all, We're looking to add the Additional Comments journal field to the Compose section on the Service Operations Workspace for SCTASK records. Our intention is for fulfillers to be working out of SCTASK records, rather than the RITM, and it would ...
Hi I created a product and linked it to an account. When users try to select a product using the system field, the product doesn’t show up. In the DEV environment, everything works fine both external users and admins can see the products. But in QA,...
As a service desk agent i want to have access read/write changes to manage my workload effectively. how to fix this?
Hi all, I have a requirement for Key Account Managers to have visibility (read only access would be fine) of cases raised by the accounts they are responsible for. Currently our B2B customers raise cases via the CSM portal, each customer is a contact...
Hi Community,The users with role sn_shn.users can view the pop up but what if we have to make it available also for users with role itil. I tried changing the ACL it did not work any other approach for this?
Hi everyone,How can I add an automatic comment (as a system) on a service portal ?
Hi Community,I have created a table flow like this in my ServiceNow developer instance:Lead → Quote → OrderHere’s my requirement:In the Lead table, I want to allow external users (people outside our organization, without ServiceNow credentials) to fi...
Hi,I create event register,scheduled job and notification for sn_grc_task for planned end date field(end_date)notification needs to trigger 7 days before and after planned end date, on the planned end date.But notification not triggering. scheduled j...
After submitting the record producer, the Case record is successfully created. However, the issue is that all fields in the record are appearing as read-only. I’ve reviewed the ACLs, UI Policies, and Client Scripts, but haven’t been able to identify ...
I want to add a condition using a script to Search Sources of AI Search.If you know how to add it, please let me know.
Hi All,I had a task to Show Number field on Popup . On calendar , if you click on any event it shows a popup and need to add number field on it . Kindly help me on achieving this.Thanks in Advance
Why this "Record Delete " step is used in CSM- Escalate an Account ATF Test case there is no such step present in ITSM. What is the use of this step if ATF already has rollback feature. And if it is deleting the record then after rollback it should ...
