Hi Community,I hope you're doing well.I’ve been working on exposing a custom table (Lead) to the public in my ServiceNow developer instance without requiring login credentials. Based on the recommended steps provided in the community and documentatio...
After installing the CSM Virtual Agent Conversation plugin I duplicated the create case topic block and it is not visible to end users. I want to make it visble to user having role sn_customerservice.customer and snc_external but whenever I login in ...
how to enable sentiment analysis for cases in servicenow and how to use
Hey Guys,Need some assistance !!We have a requirement to build a Skill Certification report within the CSM Workspace. This report should be based on specific conditions from a catalog item where the item name is "Test Catalog," the type is set to "Te...
How can we establish the relationship between sold products , install base item & configuration item in CSM - Order Management.
Need expert advice on - Order decomposition in customer order life cycle & relationship of product inventory with sold products , install base items & CIs. I am getting customer order & order line items data via third party integration . After that ...
Hi Community,I hope you're doing well.I’ve been working on exposing a custom table (Lead) to the public in my ServiceNow developer instance without requiring login credentials. Based on the recommended steps provided in the community and documentatio...
Dear ServiceNow Community,I hope you're doing well.I'm currently working on enabling public access to a Service Portal page in my developer instance. As part of the setup, I created a guest user and assigned a username and password. However, when I t...
Dear ServiceNow Community,I hope you're doing well.I'm currently working on enabling external access to a custom table (Lead) via a public portal page. I’ve created the record producer and exposed it on the public portal (/public_lead_submission.do)....
Hi, I'm completing a the extension of a SAR obfuscation requirement into the CSM area of ServiceNow and one of the requirements is the clearing down of all work_notes and comments from audit, history, & journals. This appeared to be working well and ...
Based on short description can we assign a assignment group and assigned to value.? please give me step by step process.?
Hi Everyone,Agent is not receiving the beep notification sound when the client responds back in the chat within ServiceNow ..how can we get beep sound when client responds..Thanks in advance
Integration between ServiceNow and ecommerce chatbot. in our project we have developed a chatbot through rasa. in chat bot if we give any feedback it creates incident and it takes feedback as a short description.so based on short description it autom...
Hi everyone,We’re facing a strange issue in our domain-separated ServiceNow instance and wondering if anyone else has experienced this.We made some changes to case and incident form fields in our Dev instance under a lower domain, then moved the upda...
Hello, I'm having issues with the provider Notifications. After a user followed a ticket, if an admin user make some changes on the ticket, the user see the notifications in the banner. If an another non-admin user make some changes, some notificatio...
