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user's name is now showing in agent field

Hi Team , agent name is not showing in agent field , its a reference field and its refrencing to user table .i found there is reference qualifier running on javascript:'sys_idIN'+new sn_shift_planning.ShiftPlanningUtils().getAgentsManagedByMe()...

pramn by Kilo Sage
  • 276 Views
  • 3 replies
  • 0 helpfuls

Declarative Action on Form

Subject: Declarative Action button not triggering modal popup in CSM WorkspaceBody:Hi Community,I’m working in CSM Configurable Workspace and facing an issue where a Declarative Action button is not triggering a modal popup as expected.Here’s what I’...

VA topic Question

Hi All / @Logan Poynter,Few couple of scenarios i want to achieve in VA using topic.1. I want to show different bot for esc and /csm or /csp portal , how can we achieve ? Because it is showing me same bot for 3 different portals.2.I want to show Know...

Resolved! Removing "Request Approved" stage from RITM

While  developing a workflow for fulfilling Service Catalog Request Items, I've created stages in the workflow.  However, while testing, I'm finding that there is an additional stage being added called "Request Approved," which is causing confusion ...

Digital Forms

Hello, We are in the process of digitizing a bunch of client facing forms. Many of our forms will have a large # of questions. Many of the these questions are complicated and may require additional conversations. We prefer to have the client answer a...

Gamification of Agent activity

Hi All, I would like to implement Agent activity Gamification to boost the Customer Experience. I would like to add point eg. First Time Resoluion, Template usage etc. I don't find a guide how to that. We tried somehow but it is not working in the sy...

lukacsiange by Tera Contributor
  • 587 Views
  • 6 replies
  • 2 helpfuls

Resolved! Requirement in Angular Template code

Hi all,  I have achieved major of my requirement, but kinda stuck in the last bit. So, the logic needed is if Mandatory fields are not filled, submit button should be disabled, not sure where I'm doing wrong, attaching the final code below to check. ...

Resolved! Possible to transfer case from one case type to another?

Is there a possibility for agents to move cases from one case type to another? Example use case: 1. Customers can submit cases via email, but we give them one email address to do so for simplicity2. When email received by SN, it creates a case for hi...

Stefan K_ by Tera Expert
  • 2052 Views
  • 4 replies
  • 3 helpfuls

Resolved! Integration using Virtual agent

Can we integrate an external url in virtual agent and fetch a value(like a score we get in postman when we GET a url) then use in my virtual agent as an variable ?

nunavathv by Tera Contributor
  • 397 Views
  • 3 replies
  • 0 helpfuls