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Forum Posts

Auto populate "Account" and "Contact" field for a CMS Case

Hi,  I need assistance with auto populating these two fields "Account" and "Contact". Once the request is submitted to create a case the information loaded on the cases "account" changes, and the "contact" is cleared. The form doesn't take the correc...

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CarolMa6 by Tera Expert
  • 899 Views
  • 7 replies
  • 0 helpfuls

AI SEARCH Exact Match open the result in native form view.

We have configured the AI search on the portal . While searching a case with number it provide the exact match however it open the result in the form view not in the portal.Could anyone help me to change the configuration so that navigation happens t...

CSDM/CMDB Example Structure

Hello,i would like to capture all our services, applications and servers into ServiceNow. My Goal is to hold the servicenow thinking and do not any customized structure. At the bottom you find examples from my Miro Board. Can you please take a look a...

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Timezone Issue to be fixed for changes in SNC

We have users with multiple locations like China ,Hamburg, India etc., when user table is updated for the users with their respective time zone and my system default is US/Eastern.Issue is:The users preference setting is changing to system default as...

nikhithanik by Tera Contributor
  • 701 Views
  • 6 replies
  • 0 helpfuls

Customer Reset Password email notification

When Self Service Password Reset plugin is enabled, an email notification called 'Customer Reset Password' is added. Any one happens to know When this notification is sen out? Is it OK to disable it?

alexando by Kilo Explorer
  • 2629 Views
  • 4 replies
  • 0 helpfuls