How do you change the display value of a reference field?

[Daniel R2]

On the sys_user_group table we recently created a custom field called 'Display Name'. To make the group names more understandable to the users.

On the case form we currently have a reference field called 'assignment group', which references the sys_user_group table. This 'assignment group' field currently displays the value from the 'Name' field on the sys_user_group table. How can we configure it so that the 'assignment group' field displays the value thats actually in the 'Display Name' field?

[Vaibhav127 · Accepted solution]

Hi Daniel Ryszka,

Go the dictionary of your custom field and change the value of "display" field to true and make it false for the name field

[Daniel R2]

@Vaibhav127 - Thanks for your response. 
We have already taken this solution into consideration, however by configuring it this way, it affects every table.
We only want it to impact a specific table.

We have a child table from the customerservice case table, and thats the table we want it to impact. Not any other table. Is there any other solution that can meet our requirements?

[Niklas_]

Hi, were you able to find a solution for this? I am facing the same problem, trying to change the display value of the Assignment Group on only the Customerservice Case form.

[Daniel R2]

Hi @Niklas_ - No specific solution sorry, we ended up just going with the solution provided by @Vaibhav127, and we agreed that we are happy for it to affect the other tables.