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MacBook video setting for online proctored exam.

Hi, this maybe an old / repeat question but I am struggling to get the video stream working when starting an exam.  I am using a USB camera which appears to work fine at my end.  I have tested it against multiple apps and can see video both ways, how...

How to enable Customer Central for custom configurable workspace

Hi,  When we activated Customer Central plugin I can see "Customer Information" and "Customer Activity" tabs in interaction table in CSM/FSM Configurable Workspace.We have created custom configurable workspace and trying configure the same for intera...

Community Alums by Community Alums  
  • 1073 Views
  • 1 replies
  • 0 helpfuls

ServiceNow lab instance deletes data when wake up?

Hell All, I 'm taking a Snow Learning Course, I'm taking it whenever i have a chance, so this time my LAB instance got Hibernated and now the Laboratories that i did in the past (changes in the LAB instance) are not there.Does this means that every t...

HugoMenGon by Tera Contributor
  • 337 Views
  • 1 replies
  • 1 helpfuls

Customer Portal

Hi All, need some guidance on my below question. - We're using CSM and we totally have a custom portal in place. Our plan is move from this custom portal and use ServiceNow OOB portal but we also have some requirements which can't be implemented usin...

Notification

When ever I change child case state to resolved, child case details populate in parent case Activities . How to send those updates from notification to the customer. 

Resolved! Client Script for Duplicate Contacts

Hello,I am trying to create a client script targeting the customer_contact table to prevent contacts from being created with the same email address as another contact. However, the script below is not working and I feel sure I am just missing somethi...

cboyd12 by Tera Contributor
  • 1006 Views
  • 2 replies
  • 2 helpfuls

Virtual Agent Ai search Results

Hi,I want add to the search results in ai search in virtual agent the scorelike in the search previewin the topic of ai search (try to add it to evam with score but not return)like it: 

RivkaBr_0-1708605620579.png
Rivka Br by Tera Contributor
  • 1112 Views
  • 2 replies
  • 0 helpfuls

Need to bring the PlayBook Option to the first

Hi all,The requirement is to bring the PlayBook option towards the first. Pasting the screenshots for both the instances for comparison, I could see that we can bring the PlayBook option in the first  Instance - 1:Instance - 2:  Thanks & Regards,Sree...

sreeshsurendran_0-1706184986000.png sreeshsurendran_1-1706185013919.png