Hi, this maybe an old / repeat question but I am struggling to get the video stream working when starting an exam. I am using a USB camera which appears to work fine at my end. I have tested it against multiple apps and can see video both ways, how...
Hi, When we activated Customer Central plugin I can see "Customer Information" and "Customer Activity" tabs in interaction table in CSM/FSM Configurable Workspace.We have created custom configurable workspace and trying configure the same for intera...
Hell All, I 'm taking a Snow Learning Course, I'm taking it whenever i have a chance, so this time my LAB instance got Hibernated and now the Laboratories that i did in the past (changes in the LAB instance) are not there.Does this means that every t...
Hi All, need some guidance on my below question. - We're using CSM and we totally have a custom portal in place. Our plan is move from this custom portal and use ServiceNow OOB portal but we also have some requirements which can't be implemented usin...
When ever I change child case state to resolved, child case details populate in parent case Activities . How to send those updates from notification to the customer.
Hello, my var is the following: url = f"https://<company_url>.service-now.com/api/now/table/cmdb_ci?sysparm_query=ip_addressIN{dedup_ips}&sysparm_suppress_pagination_header=false&sysparm_fields=name%2Csys_class_name%2Cip_address&sysparm_limit=10000"...
Hello, being new to the ServiceNow Community, I am still getting oriented to the abundance of resources available. I am writing to ask if someone can point me in the direction of resources or discussions about dashboards that visualize ITSM Operation...
Hi Friends, I am trying to do Zoom and Servicenow Integration. and as per servicenow docs # https://docs.servicenow.com/bundle/paris-it-asset-management/page/product/software-asset-management2/task/create-integration-profile-zoom.html I have already ...
How can I find out all the groups that have access to each catalog item? I need to create an Excel sheet with this relationship.Something like:[catalog item name][variables] | [groups]So, how could I find all the groups that have access to a catalog ...
I have a requirement to write script to find all the Script Includes used in Catalog Client Scripts. I want name of script include used.
Hello,I am trying to create a client script targeting the customer_contact table to prevent contacts from being created with the same email address as another contact. However, the script below is not working and I feel sure I am just missing somethi...
Hi,I want add to the search results in ai search in virtual agent the scorelike in the search previewin the topic of ai search (try to add it to evam with score but not return)like it:
Hi all,The requirement is to bring the PlayBook option towards the first. Pasting the screenshots for both the instances for comparison, I could see that we can bring the PlayBook option in the first Instance - 1:Instance - 2: Thanks & Regards,Sree...
Hi Team, We are working on the OMT Module, where users can place an Order by selecting the offering and configuring the characteristics. For Out of the Box Products, we observed the Characteristics are defaulted and would like to know where this conf...
Hello Team So I have encountered an issue on the case form:1. I have pulled the 'Sold Product'(renamed to sold item just an FYI) onto the case form.2. Field has been set to mandatory which is fine but I want to set it to not mandatory depending on so...
