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Inbound Email action

I want to delete unused inbound actions. How should i Proceed to check?

Snow214 by Tera Contributor
  • 1122 Views
  • 3 replies
  • 0 helpfuls

Reporting help

Hi Folks,  We are looking to generate some metrics/report on the following topics and would like to know where we can get the data/attributes from. Any help is appreciated.  Average time to assign a case to a service desk agent - Per person per month...

How create an SLA using script?

Hello Everyone,  Hope you are doing well. I am working on one integration. I am not very strong at scripting. I have a requirement to create SLA's based on the response we receive from a third party application. First my goal is to create SLA using s...

Pavan B V1 by Tera Contributor
  • 1676 Views
  • 2 replies
  • 1 helpfuls

Additional comments by inbound action.

Hello,I want that additional comment should auto create on incident when anyone reply on the email of additional comment or mentioned mail . But the requirement is that it should only create the addition comments of the user that are already exists i...

shaily soni by Tera Contributor
  • 1665 Views
  • 4 replies
  • 3 helpfuls

Project portfolio Management plugin installation

Hi, In our PROD instance, we observe that PPM Standard is listed under the Available tab with the status 'uninstalled.' This indicates that the plugin is included in the license agreement and is ready for installation. We would like to confirm whethe...

Vinitha R by Tera Contributor
  • 700 Views
  • 1 replies
  • 1 helpfuls

Look up Issue

I have created Datalook up records.  but in screenshot equipment-chassis/shelf/subrack in different color why it was coming that color and lookup also not worked  due to that reason .

Lookup.PNG

How to hide a specific row from MRVS based on condition

I was looking for some article that could help me, but I didn't find anyone about this situation. Is there a way to hide a specific row from MRVS based on some condition?  As example:To hide the second row based on the value from the 'Item' and 'Exam...

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Knowledge View Article Permalink Configuration.

Hi, I want to know that in the knowledge view article how the permalinks are configured. what is the configuration behind that. In the view article body at the bottom authored by name and last modified details will appear , so I want to know how thos...

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Rashmi N by Tera Contributor
  • 400 Views
  • 3 replies
  • 0 helpfuls