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Service id issue

I created one field in case form that field name is "multiple service id" reference Table is Install base item. whenever customer has sent multiple service id s though Email , we need map that service ID s in case form multiple service ID field.

[Workspace] Reference Qualifier with current object is not working

Hello, I am working in CSM workspace to add reference qualifier to location field which is dependent on account field. I see the location is not loading because the current.account is not recognized in workspace. I see this is working in Form View an...

Diksha R by Tera Expert
  • 655 Views
  • 3 replies
  • 0 helpfuls

Resolved! Set Avatar for Users in Script

Hi All -    Is there a way to set the Communities User Profile Avatar for all users from a given company?  I have a requirement that all users from company X need to use a single image as an avatar.  I was looking for a way to script this and wanted ...

katie penner by Kilo Contributor
  • 2269 Views
  • 9 replies
  • 3 helpfuls

When case created how state come as new, open etc

when an incident/case is created why it will be in the new,open state is there any script, workflow running background let me know how to navigate and modify it please let me know if you have any updates

Hanook by Tera Contributor
  • 145 Views
  • 1 replies
  • 0 helpfuls

OCM for ServiceNow in Healthcare

Wondering if anyone has any good playbooks handy for reference without PI data that I could learn from as I am adopting Organization Change Management to support our ITSM change within our company?

kmullins125 by Giga Contributor
  • 173 Views
  • 1 replies
  • 0 helpfuls

do not see checkout option on KB article

Hi All, Greetings, Can you help me to find the solution in below issue on a custom table extending CSM base table.I have a knowledge base "ayz123" the articles of this KB  has Group Ownership field set, so as per system only the member of that group ...

kumaraj by Kilo Sage
  • 427 Views
  • 1 replies
  • 0 helpfuls