CSM workspaace attachment button customization
I want to customize the CSM workspace attachment button to make attachments as internal or external. Where i can find out the configuration of the attachment button.
Forum Posts
Resolved! How to create Branding for Virtual agent chat
Hi Team I want to update the branding for virtual agent unable to add image instead of text can any one help me what I am missing guide me please Please refer the virtual agent chat I uploaded image but its showing some text I want Image should be u...
Resolved! How to create a download link that needs to work for a specific role or group on Service Portal
I need to create a download link for the Service Portal. The file is an Excel spreadsheet. I created the link in the Portal using the 'rich text label' variable, then added the link '/sys_attachment.do?sys_id='SYS_ID_FROM_SYS_ATTACHMENT' to this vari...
Resolved! How to create Custom script include for create work order Ui action
Hi Team I want to create a custom Script include and call the logic in Ui action Which is similar to Ui action available OOB for Incident table CREATE WORK ORDERSame I want to create for Request table Create work order Ui actionfor this Want to build...
Auto create time card on planned task update for CSM/FSM configurable Workspace
Hi there We want to implement the time card plugin which is included in CSM Licence. For the Default time sheet policy, we can set the flags Auto create time card on planned task updateAuto fill time card with time worked entriesIf checked and the us...
Debug mode ...
Hello experts, I wrote a On edit client script which is working but apparently there is another script which runs after my script which causes changes to rollback. In my experiences with other products, I could run the transaction in a debug mode to ...
Resolved! CIS-CSM certification not getting reflected in nowlearning portal
Hi, I had taken the certification exam for "ServiceNow Certified Implementation Specialist - Customer Service Management" on 16th, Feb,2024 and the result was a passing percentage. I have my Webassessor mail linked with nowlearning account yet it is...
Domain restriction
Whenever customer send email using @gmail.com that time only snow receive the mail .Suppose customer send a mail to any other email for example yahhoo.com that time system restricts the domain. How achieve the scenario.
Some other client script is getting executed ...
Hello experts, I am just getting started in SN. I created an "On cell edit" client script. This is the script. var uinput =confirm("Do you really want to submit?");if(uinput = true){saveAndClose=true;}else{saveAndClose=false;} When I go to test this...
Resolved! Create Contacts as a Customer Admin
hi everyone, i‘d like to implement direct user creation by customer admins. The OOTB process relies on the companies registration code and requires a self registration. In addition to this we want the customer admins to directly create contacts via t...
Add Custom Fields to KB View
Hello, I am looking to get a list collector field added to the published knowledge article view and am unsure how to add it. It shows in the view when editing an article but not when view it after its been published. Any help would be appreciated. Th...
Order of Knowledge Articles
HI everyboy, We are currently on Utah but will be upgrading to Washington soon. We are using CSM and ITSM integration and give our customers in the CSM Portal the option to view a few articles in a knowledge base. One type of articles are Tool Descri...
Resolved! Config Knowledge end with URL
How can I find a place to config this page? I want to configure when this knowledge ends with an article! Many thanks, everyone!!!
Notification
When a case is auto created through email and is assigned to a particular group then that all the logged in engineers of the entire group should receive a browser notification on newly created case
UI Builder - Label on Donut
Hello, On UI Builder I want to see all label directly on the donut.In the example below, I would like to visualize the number and type of data on the blue area in the same way as the 'Incident' on the yellow area :I couldn't find a setting to force t...
