How the Business Duration and Duration calculate works for cases

Community Alums
Not applicable

How the Business Duration and Duration calculate works for cases. we have one Requirement for this SLA activity for both fields. is it OOB functionality.please suggest me.

1 REPLY 1

Community Alums
Not applicable

Hi @Community Alums ,

This should give you the idea: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0780039