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How the Business Duration and Duration calculate works for cases

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‎04-18-2024 10:44 PM

How the Business Duration and Duration calculate works for cases. we have one Requirement for this SLA activity for both fields. is it OOB functionality.please suggest me.

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‎04-18-2024 11:28 PM

Hi @Community Alums ,

This should give you the idea: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0780039

 

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