How to set "CSM/FSM Configurable Workspace" as the default workspace?

Youngmin
Tera Contributor

Hello,

I'm using the Utah version.

 

When I sign in as a user, SOW(Service Operations Workspace) is the default workspace.
How to set "CSM/FSM Configurable Workspace" as the default workspace?

Thank you.

 
 
 
7 REPLIES 7

Shashwat Rao
Tera Expert

Hello Youngmin,

 

The below post should provide you with some insights to achieve this - 

 

https://www.servicenow.com/community/csm-articles/default-record-page-configuration-for-csm-in-works... 

Hello Shashwat,

Thank you very much for your help.

What I wanted was to see the "CSM/FSM Configurable Workspace" when I logged in.
Maybe I didn't understand your explanation.
The link above doesn't seem to show how to do that.

Thank you.

 

Hello Youngmin,

 

Could you share screenshots of the current set up which shows landing page ordering?

 

Cheers,

 

Shash R

Hi Shash,

Thank very much for your help.

To be honest, I'm not even sure what screenshots I should upload right now.
I'll upload some screenshots anyway.

Thank you.

Youngmin