How to add attachments to respective cases in csm

[lucky6]

hello,

I have to move cases and attachments to Servicenow from other ticketing tool.

Here how to add attachments to respective cases through import set or API? 

Can anyone help me with the steps.

Thanks in advance..

[Saurabh Gupta]

If there is no possibility of integration as you have already checked, then it will be a manual load.

[SP22]

Hi @lucky6 ,

Please find the below link and let me know your response whether it is useful or not.

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/instance-data-replicati...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0860542

Thanks
SP

[ersureshbe]

Hi, To move the attachment you should use the attachment API or base 64 format.

Attachment API supports Binary format but you should check the 3rd party tool feasibility.

If Base64 format then you should use ECC queue to achieve it. Limitation- When you use ServiceNow functions it support <= 5MB file size. 

[lucky6]

Hi @ersureshbe,

Do we have any community urls or servicenow docs for moving bulk attachments to respective  cases?

[ersureshbe]

Hi,

Pls use below for base64 format integration.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0546294

https://servicenow-docs.readthedocs.io/en/latest/Sending_Attachments_via_REST/

https://john-james-andersen.com/blog/service-now/generate-attachments-in-servicenow-via-rest.html